[Hiring] Account Manager @Kinsta

Role Description

We are looking for a motivated Account Manager in the Asia-Pacific region who will be responsible for managing existing client accounts and generating additional revenue by working with customers on upselling, cross-selling, and retention. This is a post-sale, client-facing role, and the Account Manager is a quota-carrying contributor.

• Own and manage a book of business.
• Serve as the day-to-day point of contact for clients, maintain client satisfaction, handle account upsells/cross-sells, and help clients strategize on getting the most from Kinsta’s offerings.
• Identify the health and overall satisfaction of each account in your book of business to pinpoint at-risk clients and improve retention rates.
• Spearhead a process-driven sales approach to seek additional revenue opportunities within your book of business.
• Become a specialist on Kinsta’s services and solutions, the benefits they provide, and their value to our customers.
• Become knowledgeable about the market competition to retain and upsell clients.
• Coordinate with internal departments to resolve problems and provide service.
• Maintain strong relationships with your book of business, including regular account reviews and communication to ensure they are deriving maximum value.
• Develop growth strategies to increase your book of business.
• Provide timely and accurate deal updates to management and executives on a regular basis.
• Identify product and process improvements through conversations with clients.
• Assist other Account Managers daily to achieve team quota success.
• Meet (or exceed!) revenue and retention targets.
• Build, maintain, and close pipeline to consistently exceed quota.
• Meet or exceed all of your daily and monthly Key Performance Indicators (KPIs).
• Position our company's capabilities and value proposition to resolve customer concerns or objections around Kinsta’s services.
• Maintain accurate, up-to-date information on customers and deals within HubSpot CRM.
• Make effective and efficient use of our sales engineers to educate customers and help them make informed buying decisions.

Qualifications

• A minimum of 3 years of previous SaaS Sales or Account Management experience.
• Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail.
• Experience up-selling, cross-selling, and renegotiating contracts.
• Tech-savvy, with a strong interest in technology.
• Near-native proficiency in English and exceptional writing skills.
• Exceptional communication and interpersonal skills.

Requirements

• Bonus if you have prior knowledge of the hosting industry.
• Outbound sales experience.

Benefits

• Flexible and remote-first environment.
• Annual remote expense budget.
• Flexible PTO.
• Paid parental leave.
• Annual professional development budget: available after one year with Kinsta.
• Sabbatical: available after three years with Kinsta (and every three years thereafter).
• Location-specific healthcare benefits (includes vision and dental) for employees hired in the USA, UK, and Hungary.
• Pension plan for employees hired in the UK, and 401k contributions for employees hired in the USA.