[Hiring] Partner Program Specialist @Nemetschek SE2

Role Description

The Partner Support Specialist provides operational support to resellers, providing a best-in-class partner experience. This role understands and builds the day-to-day process, system, and administrative reseller interactions that ensure the mutual success of the Construction Solutions Channel.

• Handles most partner interactions independently, knowing when to escalate situations to the appropriate management or sales team.

Partner Support Cases:

• Responds autonomously to incoming partner sales support, process, Deal Registration, or system inquiries, directing cases or partners to more appropriate teams as needed.

Partner Portal Management:

• Performs daily Partner Portal management and Salesforce tasks to support the partner experience.

Partner Program Knowledge:

• Understands Construction Solution’s basic Partner Program requirements and escalates partner issues to management.

Operational Projects:

• Takes on day-to-day administrative tasks in support of Channel, such as process documentation, NFR management, territory audits, and more.

Process & System Improvement:

• Identifies opportunities for internal & external Channel process improvement and represents Partner Operations in testing/feedback.
• Identifies opportunities for system improvement, presents findings to leadership, then communicates business requirements.

Policy Management:

• Communicates and enforces Program & Sales/Licensing policies with internal teams and external partners.
• Channel subject matter expert for Sales/Licensing policy creation with internal teams and external partners.

Qualifications

• 2+ years of experience administering sales support.
• Exemplary written communication skills and strong listening/reading skills.
• Able to prioritize and task switch while maintaining 24-hour turnaround for cases.
• Desire to assist partners while recognizing opportunities to teach them to self-serve.
• Able to estimate/understand relationships or patterns and identify discrepancies or red flags.
• Professional maturity and self-management of workload that can vary by day, season, etc.
• Desire to work collaboratively within a team and proactively assist outside of normal duties.
• Growth mindset and flexibility.

Benefits

• People-focused culture that values collaboration, innovation, and continuous improvement.
• Competitive compensation and benefits package.
• Retirement savings program with employer contributions.
• Paid time off and company-recognized holidays.
• Health and well-being benefits, including medical, dental, and vision coverage.
• Resources for learning and development, including access to training and learning platforms.
• Opportunities for career growth and internal mobility.
• Employee assistance and well-being resources.
• Employee discounts and other optional perks.