[Hiring] Partner Estate & Relationship Manager @Monzo

Role Description

As a Partner Estate & Relationship Manager, you’ll be the main ongoing relationship owner for the partners and suppliers assigned to you. You’ll work within the strategy, goals and standards set by the Senior Partner Estate & Relationship Manager, using strong judgement and a high level of independence to drive issues, opportunities and commitments through to resolution.

• Own your Partner relationships
• Relationship & stakeholder ownership: Build trusted and constructive relationships across internal and external teams.
• Framework & health oversight: Maintain a risk-proportionate view of overall partner health, contract performance, commercial value, and risk.
• Proactive issue resolution: Identify risks, capability gaps, and opportunities early.
• Lead Partner governance: Plan and lead monthly partner reviews and drive rigorous governance execution.
• Manage contracts, commercial activity and records: Own end-to-end contract management of partners assigned to you.
• Enable operations globally: Maintain continuous engagement with global Operations leads.
• Deliver goals, improvements and value: Translate pillar goals into clear priorities for assigned partners.
• Support engagement, risk and resilience: Collaborate with the Partner Engagement Lead.
• Lead through expertise and influence: Drive complex relationship, contract, and commercial outcomes independently.

Qualifications

• Strong experience managing operational partner, outsourcing or supplier relationships, ideally within financial services or another regulated environment.
• Ability to travel within the UK and internationally when required.
• Experience managing contracts, charging models, renewals, amendments, performance measures and commercial commitments.
• Ability to lead effective monthly partner governance and turn detailed information into a clear overall view of relationship health.
• Strong communication skills, both written and verbal.
• Understanding of risk, resilience and control considerations associated with third party operations.

Requirements

• Keep accurate and well-organised records of contracts, decisions, actions, commitments, ratings and key dates.
• Work with a high level of independence, taking ownership of complex problems and driving them through to resolution.
• Use data and evidence to explain issues, identify opportunities and influence key stakeholders.
• Influence across Operations, Procurement, Finance, Legal, Risk and other specialist teams without relying on formal authority.
• Identify where existing ways of working will not scale and lead practical improvements.
• Comfortable working across different countries, locations and cultures.

Benefits

• Salary: £51,200 - £64,700 + Incentive awards + Benefits.
• Distributed working within the UK (with ad hoc meetings in London).
• Support for work-from-home setup, including Macbooks for all employees.
• Additional support for fully remote workers.