[Hiring] Partner Activation Specialist @Goodweek

Role Description

You will drive the activation of MSPs and their end customers by helping them understand, adopt and get ongoing value from Goodweek. Reporting to the VP of Revenue and working closely with the Partner Account Manager, you combine product expertise, field engagement and co-selling to turn product capabilities into practical customer use cases. You lead demonstrations, present new releases, run practical workshops and execute MIP (Managed Intelligence Provider) program activities for assigned partners.

Your role follows partners and customers from their first use of Goodweek to regular adoption, new use cases, and broader deployments. East Coast location is preferred.

Responsibilities

• Drive partner and customer activation
• Agree activation plans with our Partner Account Managers (PAM) and MSPs, including priority customers, relevant use cases, and practical milestones.
• Run customer meetings, onboarding sessions and workshops, remotely and on site.
• Help users achieve their first meaningful result and follow up with existing customers to address adoption blockers and develop regular usage.
• Act as a product specialist in the field
• Develop strong working knowledge of Goodweek, its features, supported use cases and limitations.
• Proactively present new features and releases to MSP teams and existing end customers, explaining their relevance to each audience.
• Translate product capabilities into tailored demonstrations and practical examples, then help customers put them into use.
• Answer product questions and coordinate specialist input when needed.
• Execute the MIP activation program
• Translate the MIP framework into concrete activation activities for assigned MSPs, with clear owners, follow-up and milestones.
• Coach partner teams to demonstrate Goodweek, introduce relevant use cases and guide their customers through adoption.
• Identify stalled partners or customers, agree recovery actions and help MSPs repeat successful activation approaches independently.
• Develop opportunities through co-selling
• Identify customer needs and growth opportunities during activation work and progress them with MSP sales teams.
• Participate in discovery, demonstrations, and trial follow-up.
• Help partners address objections, prepare proposals, and convert successful use cases into paid deals or expanded deployments.
• Track adoption and share field feedback
• Maintain clear activation plans, customer follow-up and opportunity records; review progress and blockers with the PAM.
• Use available usage data and partner feedback to identify where further engagement is needed.
• Share customer needs, product feedback and effective use cases with Product and the MIP team.

Qualifications

• Proficient in English.
• 3+ years of experience in partner or customer coaching and activation, product enablement, solutions consulting, sales engineering, or a related customer-facing software role.
• Solid understanding of the B2B sales or account management, particularly within a marketplace, technology, indirect sales motion, or provider-facing business.
• Strong appetite and ability to master software capabilities in depth and translate complex features into clear, practical customer value.
• Confidence and experience in leading engaging product demonstrations, onboarding sessions, and interactive workshops, both remotely and on-site.
• Practical ability to coach partner sales and technical teams, helping them build autonomy in demonstrating and activating the product.
• Sound commercial judgment with the ability to identify growth opportunities, handle objections, and support co-selling and deal progression.
• High organizational rigor with a track record of disciplined follow-up, tracking adoption metrics, and managing customer milestones.
• Experience using CRM, reporting, sales productivity, or enablement tools to support daily work and evaluate outcomes.
• Experience tracking onboarding effectiveness through measures such as time to market, skill proficiency, pipeline creation, customer engagement, or early commercial results.

Nice-To-Have

• Solid understanding of the Managed Service Provider (MSP) ecosystem and how MSPs operate.
• Experience translating competitive trends, partners insights, and commercial priorities into practical selling guidance and skill development.
• Spanish as 2nd language to support LATAM Partners.

Benefits

• We offer a compensation package with $80,000-$125,000 in on-target earnings (OTE), consisting of a $70,000–$90,000 base salary and $10,000–$35,000 in commission, along with a stock options plan that gives you the opportunity to share in the company's long-term success.
• In addition, we provide comprehensive health and dental coverage, as well as a 401(k) retirement plan.
• You'll also have opportunities to travel for industry trade shows, strategic MSP onboarding engagements, and company offsites.