[Hiring] Director, Client Retention @BCD

Role Description

The Director, Global Program Optimization is responsible for driving strategy in successfully leading and retaining a portfolio of primarily medium- to large-market and multi-national accounts. The role will also identify expansion opportunities within the existing client base across Travel, Advito & M&E. You will collaborate with our commercial and program management teams to build and deploy customized approaches in support of our existing customers in both proactive bid avoidance and competitive bid activity. This position should have the ability to participate in client-facing presentations and workshops.

• Maintain and increase revenues through client retention and expansion of current customer programs.
• Help drive program margins and profitability by optimizing programs and retaining accounts.
• Look for opportunities for deeper program engagement to assist with cross-selling or up-selling products and services beyond standard travel program support.
• Leverage existing data and information to uncover emergent data and trends to improve client retention.
• Dive into places for clients to consolidate and expand their travel program with BCD where this makes business sense for the client.
• Proactively engage with business owners regarding the renewal/bid avoidance/rebid/risk status of each assigned account throughout the life of the account.
• Facilitate project management for the entire bid process pre/during/post bid closeout.
• Ensure, oversee, and guide the project management components for the entire retention process, including timelines, resource assignments, document management, pricing, and presentations.
• Ability to manage third party consultants and strategic procurement led processes and competitive bids.

Qualifications

• Global Program Management and/or Sales experience including retention and competitive bids led from the US or EMEA.
• Thorough knowledge of business travel management, the current competitive and supplier landscape, and travel industry technology.
• Proficient in business software applications, including MS Excel and MS PowerPoint.
• Must be an inquisitive problem solver motivated by uncovering problems and implementing solutions.
• Effective oral, written, and presentation communication skills in English.
• Ability and willingness to travel domestically and internationally.

Benefits

• Flexible working hours and work-from-home or remote opportunities.
• Opportunities to grow your skillset and career.
• Work at the forefront of travel technology and help shape the future of business travel.
• Generous vacation days so you can rest and recharge.
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools.
• Travel industry professional perks and discounts.
• An inclusive work environment where diversity is celebrated.
• Work From Anywhere opportunity for 60 days per year.

Company Description

BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel.

• Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services.
• In 2025, BCD achieved $24.4 billion in sales.