[Hiring] Account Director @DEPT®

Role Description

We're looking for an experienced Director, Client Partnership to lead a $3M-5M portfolio at DEPT®. You'll bring deep experience with complex, multi-service client engagements, from overseeing multi-discipline programs and complex platforms to bringing emerging tools into client work. You're a strategic thinker with a track record in collaborative leadership, client relationships, and business development within an agency setting.

Location: This is a remote, US-based role, ideally based in NYC. We're open to candidates in the Central or Eastern time zones.

What you'll do

• Serve as the key day-to-day client contact, building strong, trusted relationships with stakeholders across the account
• Lead client meetings, including status calls, briefings, work presentations, and reviews, with confidence and clear direction
• Manage the team across individual workstreams, setting priorities, keeping work moving, and ensuring quality stays high
• Partner closely with Delivery to make sure projects are well planned, properly resourced, and land on time
• Work with craft teams (e.g., creative, strategy, technology) to brief clearly and deliver great work for clients
• Own timelines and scope across workstreams, flagging risks early and managing changes with both the client and the team

Qualifications

• An experienced Director who is already operating at the top end of the level
• Experience independently running a sizeable account or multiple workstreams
• Confidence, credibility, and composure with clients, including comfort pushing back and handling difficult conversations
• Comfort working with multiple client stakeholders within a complex organization
• A strong commercial and operational grip on scopes, budgets, and resourcing
• A people leader who has managed and developed a team
• A proactive, low-ego approach, happy to be the engine of the account

Requirements

• Experience on heavy tech projects or creative/media workflows with a complex client (Nice to have)

Benefits

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave