[Hiring] Network Strategic Account Manager @Uprise Health

Role Description

The Network Strategic Account Manager is responsible for owning and growing Network client relationships, ensuring retention, satisfaction, and long-term value realization. This role sits at the intersection of client strategy and service delivery, requiring someone who can both manage day-to-day needs and elevate conversations to an outcome-driven level. Success in this role means not just maintaining accounts, but actively identifying risks, strengthening relationships, and driving measurable engagement and utilization of Uprise Health solutions.

Key Responsibilities

• Serve as the primary contact for assigned clients and responsible for maintaining and growing long-lasting partnerships.
• Provide excellent customer service to accounts, oversee renewals and upsells, and ensure execution on both.
• Represent clients’ needs and goals within Uprise Health and ensure accurate communication of those needs to various internal departments.

Client Ownership & Relationship Management

• Responsible for all client communications, including proactive communications, and the efficient completion of client deliverables.
• Build and maintain strong relationships across leadership and key stakeholders.
• Lead and manage regularly cadenced calls/meetings, onsite or virtual QBR’s, aggregate end-of-year reporting, renewal discussions, and facilitate all strategic success planning initiatives.
• Ensure clients feel supported, heard, and confident in Uprise as a partner.
• Responsible for accurate and timely reports related to marketing and service goals.

Retention & Growth

• Grow accounts through retaining existing contracts and upselling new solutions.
• Own client retention across your book of business.
• Proactively identify at-risk accounts and execute recovery strategies.
• Lead renewal strategy, including pricing, positioning, and negotiation support.
• Identify opportunities for expansion (buy-ups, additional services, enhanced offerings).

Account Management

• Develop, maintain, and execute tailored Strategic Account Plans (SAP).
• Translate client goals into actionable account strategies.
• Position Uprise solutions in terms of business impact (engagement, wellbeing, productivity).
• Partner with brokers to strengthen alignment and influence renewal outcomes.
• Deliver value storytelling backed by data and outcomes.

Program Performance & Engagement

• Monitor utilization, engagement, and key performance indicators.
• Identify trends and recommend strategies to improve performance.
• Partner with internal teams to execute engagement campaigns and initiatives.
• Ensure clients understand and maximize available services.

Operational Execution

• Coordinate cross-functional support across operations, clinical, and product teams.
• Manage escalations and ensure timely resolution of client issues.
• Maintain accurate account documentation and activity tracking in Salesforce.
• Support implementations, renewals, and ongoing service delivery needs.

Internal Collaboration

• Act as the voice of the client internally.
• Provide feedback to product and leadership based on client insights.
• Partner with sales, operations, and leadership to ensure alignment and execution.
• Contribute to process improvements and standardization across the team.

Qualifications

• 3+ years of experience in account management, client success, or customer-facing roles.
• Demonstrated success in client retention, relationship management, or sales.
• Experience in healthcare, behavioral health, EAP, or employer benefits strongly preferred.
• Proven ability to manage multiple accounts and priorities effectively.
• Strong communication and relationship-building skills.
• Experience leading client meetings and presenting to stakeholders.
• Ability to navigate ambiguity and operate in a fast-paced environment.
• Adaptability and strong problem-solving skills.
• Strong presentation skills and comfort in speaking to/with all levels of an organization.
• Bachelor’s degree preferred.
• Willingness to travel nationally and to attend meetings and/or conferences as requested.
• Must represent the company in a professional manner.
• Punctuality and good attendance expected.

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly works near office equipment (telephone, computer) and other employees.
• Works in normal office conditions with no physical discomfort due to temperature, dust, noise, etc.
• Verbal and written communication, telephone usage, filing, sitting, typing, driving, reading, and carrying required to perform the essential functions of this job.

Compensation

The compensation range is based on the candidate's experience and/or level of education or certifications.

• Uprise Budgeted Pay Range: $75,000 — $75,000 USD.

Equal Opportunity Employer

Uprise Health is an equal opportunity employer. In accordance with anti-discrimination law, Uprise Health prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Uprise Health conforms to the spirit as well as to the letter of all applicable laws and regulations.