[Hiring] Strategic Account Manager @TeamViewer Germany GmbH

Role Description

You will own a defined book of TeamViewer's existing enterprise customers — accounts spending $1M+ in annual recurring revenue — and be accountable for retaining and growing every one of them. You are the sole owner of your accounts: the strategic relationship, the renewal, and the expansion plan sit with you, and you forecast all of it weekly.

This is a farming role. New-logo acquisition sits with our Account Executive team, and renewals under $10K are worked by the Enterprise Account Specialist desk, so your time goes where it matters most: deepening and expanding the accounts we already have.

• Own a book of up to 40 enterprise accounts at $1M+ ARR as the sole account owner, with full accountability for gross retention, net revenue retention, and expansion.
• Build and maintain account plans for your key accounts: stakeholder maps, renewal timelines, adoption status, expansion hypotheses, and risk.
• Run every renewal in your book proactively, engaging well ahead of term end with a clear value narrative, and negotiate commercial terms including multi-year agreements.
• Identify, qualify, and close expansion opportunities — additional seats, products, and use cases — through a consultative, solutions-focused approach with IT and business stakeholders.
• Forecast weekly with accuracy: renewals and expansion by stage and category, with next steps and close dates current in Salesforce.
• Take receipt of qualified opportunities handed up from the Enterprise Account Specialist desk.
• Partner with Enterprise Solution Engineers on technical validation and solution design, and with Customer Success and Support to resolve issues that put retention at risk.
• Work with partners, distributors, and resellers on opportunities procured through the channel.
• Bring customer and market insight back to Product, Marketing, and leadership; contribute to references, case studies, and customer events.

What success looks like:

• Gross and net revenue retention at or above target across your book.
• Expansion quota attained, with a healthy, accurately forecast pipeline.
• Every account with a current plan and a known renewal path; no surprises at term end.
• Clean handoffs with the Account Executive and Specialist teams — nothing falling between roles.

Qualifications

• 3+ years in enterprise account management, renewals, or customer-facing sales with existing customers; SaaS or technology required.
• A proven record of retaining and expanding a book of business against retention and expansion targets.
• Strong commercial skills: negotiation, multi-year structuring, and navigating procurement in mid-size and large organizations.
• Consultative, solutions-focused approach with the ability to engage IT leaders and business stakeholders on value and roadmap.
• Disciplined operator: weekly forecasting, account planning, and CRM hygiene (Salesforce).
• Excellent communication and presentation skills; comfortable in executive conversations.
• Entrepreneurial attitude with the ability to work in a rapidly changing, high-growth environment.
• Spanish is a plus but not a requirement.

Requirements

• Required Travel: Up to 40% domestic

Benefits

• Work location is (Washington DC Area, USA) - Remote
• Competitive compensation including stock-based options
• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive Health insurance package including the option of 100% employer-paid medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
• Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
• Open door policy and business casual dress code
• We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!

Company Description

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States. Please understand TeamViewer is unable to provide sponsorship for employment or work authorization now or in the future.

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race. If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.