[Hiring] National Account Service Manager @Carrier

Role Description

Experienced National Account Service Manager, to work closely with key national accounts, spotting early trends and ensuring timely resolution of technical issues. In this role, you will provide customer training on product functions, capabilities, maintenance, and repair requirements. You will also manage the goodwill process to maintain customer satisfaction while driving improvements in company performance metrics.

Position Type: Remote / Field-Based (Remote/Home office with extensive regional and national travel).

Field Scope & Travel: Up to 60% domestic travel annually. The role balances home-office administrative oversight with active on-site client engagement across approximately 10 national accounts with locations in all 50 states. Candidates must reside within driving distance of a major commercial airport.

Responsibilities

• Serve as the primary technical liaison for strategic accounts, ensuring seamless communication and support.
• Maintain regular engagement with senior leadership at customer accounts to address service needs and build strong relationships.
• Analyze service performance data to identify trends and implement improvement opportunities.
• Drive customer satisfaction through expert technical guidance and proactive problem-solving.
• Collaborate closely with engineering, manufacturing, and quality teams to develop effective resolutions for complex issues.

Qualifications

• High School Diploma or GED.
• Valid driver’s license with a safe driving record to support frequent travel to regional dealer locations via company vehicle.
• 3+ years of experience managing an end user technical relationship.
• 2+ years of experience with electrical, mechanical, or refrigeration systems.
• Must have a quiet remote space to work from with high-speed internet access.
• Willing and able to travel up to 60% via company vehicle and air travel across the United States.
• Must have a private, distraction-free remote office setup with secure, high-speed broadband internet suitable for video conferencing and client communications.
• Able and willing to work during business hours of 8:00 AM – 6:00 PM Eastern Time (ET), Monday through Friday, to support national accounts across all U.S. time zones.

Preferred Qualifications

• Bachelor’s degree.
• Broad knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.
• EPA 608 Certification.
• Previous experience working in transportation or automotive or HVAC industries.
• Proficient in Microsoft Office Applications.
• Knowledge of or experience with Carrier Transicold products.

Requirements

• The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives.
• Retirement Benefits.
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation.
• Disability: Short-term and long-term disability.
• Life Insurance and Accidental Death and Dismemberment.
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account.
• Tuition Assistance.