[Hiring] Mid-Market Account Manager @SWBC

Role Description

As a Mid-Market Account Manager at SWBC, you will play a pivotal role in maintaining and expanding our relationships with mid-sized clients. Your primary objective will be to drive account growth and financial profitability while providing exceptional customer service.

Why you'll love this role:

• Opportunity to cultivate robust connections with internal colleagues and esteemed partners.
• Engage critical thinking abilities to tackle complex problems.
• Deliver impactful risk management solutions to financial institutions, benefiting their employees and borrowers.

Essential duties include the following:

• Builds and maintains strong, long-lasting relationships with mid-sized clients, becoming their trusted advisor.
• Identifies growth opportunities within client accounts and develops strategies to maximize revenue and profitability.
• Stays up to date with our products and services to effectively present them to clients and address their inquiries.
• Develops account plans and strategies that align with the company's objectives and client needs.
• Works closely with internal teams, including Sales, Marketing, and Product Development, to ensure seamless client experiences.
• Addresses and resolves client issues or concerns promptly and effectively, ensuring a positive client experience.
• Provides regular reports on account status, revenue forecasts, and market trends to management.
• Strives for the success and satisfaction of clients, ensuring they receive maximum value from our offerings.
• Applies critical thinking skills to analyze client challenges, identify root causes, and develop innovative solutions that align with the company's goals and client objectives.
• Auto or air travel to designated top clients within assigned territory, to also include prospective clients.

Qualifications

• Bachelor’s degree in business, Marketing, Finance, or a related field is typically required.
• At least 2-3 years of relevant experience in account management, sales, or a related customer-facing role.
• Knowledge of financial services, risk management, or related fields is a plus.
• Strong written and verbal communication skills.
• Ability to analyze issues, identify solutions, and implement them to meet client needs.
• Deep commitment to understanding and meeting client needs, along with a focus on customer satisfaction.
• Excellent interpersonal and relationship-building skills to establish and maintain trust with clients and colleagues.
• Adherence to high ethical standards and a commitment to compliance with industry regulations.
• Ability to work independently and stay motivated to achieve goals and targets.

Benefits

• Competitive overall compensation package.
• Work/Life balance.
• Employee engagement activities and recognition awards.
• Years of Service awards.
• Career enhancement and growth opportunities.
• Emerging Professionals and Mentor Program.
• Continuing education and career certifications.
• Variety of healthcare coverage options.
• Traditional and Roth 401(k) retirement plans.
• Lucrative Wellness Program.

Additional Information

• SWBC is a Substance-Free Workplace and requires pre-employment drug testing.
• SWBC does not hire tobacco users as allowed by law.