[Hiring] Lead, Client Partner @Pearson

Role Description

Shape Pearson's global Account Management capability, defining the frameworks, standards and operating model that help institutions successfully adopt, realise value from and renew Pearson's digital learning solutions.

As Lead, Client Partner, you will own the frameworks, standards, operating model and ways of working that turn signed contracts into strong onboarding, adoption, measurable value, renewal readiness and sustainable expansion.

This is a senior leadership role combining capability building, customer strategy and people leadership. You will directly lead Customer Delivery Managers while providing functional leadership across Strategic Account Managers embedded within regional sales teams.

Your impact will come through creating clarity, driving consistency and implementing practical operating models that work across a diverse international business. You will help establish a repeatable, scalable customer experience that strengthens customer outcomes, improves retention and creates opportunities for long-term growth.

Joining at a formative stage of Pearson's evolution, you will have the opportunity to build processes, establish governance disciplines and shape a global capability that supports institutions throughout their partnership with Pearson.

Qualifications

• Significant leadership experience across Account Management, Customer Success, Strategic Accounts, Post-Sales or Customer Delivery functions.
• Experience leading multi-regional or international teams.
• Proven success designing and embedding customer-facing operating models, standards and playbooks at scale.
• Strong track record of leading through influence within matrix organisations.
• Experience developing customer lifecycle strategies that improve adoption, retention and renewal outcomes.

Requirements

• Deep understanding of customer adoption, value realisation, retention, renewal readiness and account growth.
• Experience building Account Management systems, frameworks and governance disciplines.
• Strong commercial acumen and confidence using CRM platforms, customer analytics and forecasting tools.
• Excellent executive communication and stakeholder management skills.
• Ability to influence senior leaders and align diverse teams around common goals.
• Structured, pragmatic and solution-oriented approach to complex business challenges.
• Strong planning, organisation and prioritisation capabilities.
• Comfortable working within global, matrixed environments.
• Digital confidence across technology products and customer success platforms without needing to be a technical specialist.
• The judgement to challenge constructively, make decisions and bring recommendations rather than waiting for detailed direction.

Benefits

• Opportunity to build and lead a global post-sales capability.
• Shape the future of Account Management within International Higher Education.
• Create lasting impact for institutions, educators and learners around the world.
• Influence strategy on a global scale.
• Develop high-performing teams and strengthen customer partnerships.
• Help shape how Pearson delivers long-term value for customers across the higher education sector.