[Hiring] Hospitality Account Support Coordinator @Serta Simmons Bedding, LLC

Role Description

Contribute to the achievement of sales targets by supporting the SSB Hospitality Sales team, including performing tasks related to customer and order management:

• Support order entry functions, including electronic orders.
• Review orders for accuracy; work with factory CSR and Credit Analyst to release orders for production.
• Interact with Operations/Factory associates to ensure order fulfillment.
• Serve as liaison to plants to communicate delivery requirements.
• Communicate critical terms and conditions of sales orders and any other special issues related to accounts or transactions to all stakeholders.
• Review "credit hold" reports; work with the credit department to research and solve problems.
• Review daily order metrics for accuracy of orders entered by the sales reps.
• Maintain current knowledge of SSB Hospitality products, services, and marketing techniques, ordering procedures, and pricing schedules.
• Assist sales reps with various admin duties (e.g. Account set up, Plant liaison, Order amendments).
• Work in tandem with other coordinators to manage general hospitality inbox emails.
• Perform related and ad-hoc duties as assigned by leadership.

This is a remote position supporting sales representatives and customers across the Central and Eastern U.S. Ideal candidates should reside in the Central time zone.

Qualifications

• 2+ years of customer service (hospitality preferred).
• Excellent customer service and account management skills employing attention to detail.
• Proficient with problem identification and conflict resolution.
• Strong proficiency with Microsoft Office suite; especially Excel.
• Detail-oriented; a high degree of accuracy is required.
• Problem solving and Critical Thinking.
• Associate's degree is a plus (not required).

Requirements

• Work is primarily sedentary in nature.

Benefits

• Health, Dental, and Vision.
• Annual employee contribution to HSA.
• 401K with company match.
• Paid Time Off / Vacation.
• 12 company holidays.
• Sick days.
• Company paid short- and long-term disability.
• Paid parental leave.
• Discount programs including Friends and family discounts.
• Referral Bonus.
• Tuition Reimbursement.