[Hiring] Promotional Support Coordinator @Carnival Corporation

Role Description

We are looking for a Promotional Support Coordinator. This position is responsible for supporting the relevant Revenue Management teams by providing expertise in relation to creation, communication and support for our pricing & promotions. This role is critical in ensuring the product team delivers what is communicated through public offers, emails, direct mail and other communication channels.

• Execute the promo build in Polar using self-created upload documents for each new campaign and/or set of promos.
• Gather information from Product Teams (PTs) and Market Planning about how each new promotions and program releases are intended to work including, but not limited to, pricing (CPRO), terms (PPCs), recaps (UTXT) and limits (CINV).
• Oversee testing process to ensure desired outcome is attained before going “live”.
• Liaise with internal experts (including CSUS) on the best way to set up each promo (flags, exceptions, etc.) to achieve goals of PTs and minimize Customer Service impacts.
• Identify, research and resolve questions and errors relating to promotions and Polar system data. Take support calls from Customer Service, Customer Relations and Group Services as first line of contact into the department.

Qualifications

• High School Diploma/GED/Associates degree
• Minimum of 2 years’ related experience
• Strong knowledge of POLAR Reservation System
• Must be proficient in Microsoft Excel, Word and Outlook
• Must have excellent proofreading skills
• Excellent interpersonal skills and written communication skills
• Attention to detail and organizational skills
• Must be able to adapt to change, be flexible with changing priorities
• Team player comfortable forging and maintaining relationships with colleagues in other departments
• Quick learner
• Professional demeanour, highly proactive with positive attitude
• Work beyond normal business hours may be required occasionally to support business needs, projects or operational support that may be required outside of normal business hours or on weekends
• Ability to self-manage time and tasks

Requirements

• Scope: This incumbent will need to fully understand the intent of varying Product Team initiated promotions and implement them into POLAR.
• Problem solving: Must be able to troubleshoot reported errors with promo and pricing to find the root cause and a solution.
• Impact: The promos that this team builds are what enables guests to book cruises, specifically this enables casino to launch targeted special offers with not only contribute to Net Ticker Revenue, but also Onboard Revenue and Gaming Revenue.
• Leadership: Coordinator must be able to work along multiple teams and ensure tasks are completed timely and correctly.

Benefits

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives

Work Conditions

• Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
• This position is classified as “remote.” As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Princess headquarters in Santa Clarita for in-office collaboration.

Physical Demands

• Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.