[Hiring] Head of Enterprise Account Management @Factored

Role Description

We are looking for a Head of Enterprise Account Management to lead the growth of our strategic customer base. This is a hands-on player-coach role. You will directly manage several of Factored's largest enterprise relationships while leading and developing our Account Management team. Your mandate is to turn successful customer engagements into larger, deeper, multi-year enterprise partnerships.

• Own expansion, NRR, and commercial growth across our existing customer base.
• Directly lead several strategic, multi-million-dollar enterprise accounts.
• Coach Account Managers to become stronger strategic and commercial leaders.
• Build account strategies around customer priorities, whitespace, buying centers, executive relationships, and growth opportunities.
• Develop trusted relationships with senior business and technology executives.
• Build and maintain a high-quality expansion pipeline across strategic accounts.
• Partner closely with Delivery to translate strong customer outcomes into broader relationships and new opportunities.
• Bring patterns and customer insights back into Factored's broader GTM strategy.
• Create the operating discipline needed to make account growth more predictable and scalable.

Qualifications

• 8+ years in enterprise account management, strategic sales, consulting, professional services, or similar commercial roles.
• Experience leading and developing client-facing commercial teams.
• Track record of growing complex, multi-million-dollar enterprise relationships.
• Strong commercial judgment across expansion, executive selling, pricing, procurement, and account strategy.
• Executive presence and credibility with senior business and technology leaders.
• A true player-coach who can manage a major account, coach an AM, and help build the system around them.
• High ownership, intellectual curiosity, and a bias toward action.

Benefits

• Ownership through equity participation.
• Annual company retreat.
• Education bonus for continuous learning.
• Company-wide winter break.
• Paid time off.
• Optional in-person events and meetups.
• Tailored career roadmaps.
• High-performance culture.