[Hiring] Growth Account Manager @Velos IoT

Role Description

We are looking for a commercially minded Growth Account Manager to manage and develop an existing portfolio of B2B customers across EMEA. This is a customer growth and portfolio coverage role, focused on building strong, long-term customer relationships, protecting recurring revenue and identifying opportunities to grow existing accounts.

• Take ownership of your customer portfolio.
• Understand how customers use our connectivity solutions.
• Proactively identify opportunities for expansion through increased adoption, upselling, and cross-selling.

What You'll Be Doing

• Manage and develop an assigned portfolio of existing B2B customers, with responsibility for retention, revenue growth, and commercial performance.
• Build strong relationships with key stakeholders, understand their business needs, and identify opportunities to add value.
• Drive account growth through upselling, cross-selling, increased adoption, and reactivation opportunities.
• Develop account plans and prioritize customers based on growth potential, revenue, and retention risk.
• Conduct regular customer reviews and proactively identify opportunities to strengthen relationships and expand business.
• Identify potential churn or revenue contraction risks early and take appropriate action to protect customer relationships and recurring revenue.
• Support the transition of newly acquired customers from the New Business Sales team, helping them achieve successful onboarding and ongoing growth.
• Maintain accurate account information, sales opportunities, and revenue forecasts in Salesforce.
• Collaborate with Sales, Support, Product, Operations, Engineering, and Finance to resolve customer issues and deliver commercial outcomes.

Qualifications

• Around 3-5 years of experience in B2B Account Management, commercial Customer Success, or customer growth roles.
• Proven experience managing an existing customer portfolio, with responsibility for retention and revenue expansion.
• Experience identifying and closing upsell and cross-sell opportunities within existing accounts.
• A commercial mindset, with the ability to recognize growth opportunities and manage customer relationships proactively.
• Strong relationship-building, communication, negotiation, and stakeholder management skills.
• Confident working with customer data, revenue metrics, forecasts, and CRM systems, ideally Salesforce.
• Ability to work independently, prioritize effectively, and collaborate with different teams.
• Experience in IoT connectivity, telecommunications, SaaS, or another recurring-revenue technology business would be a strong advantage.

What Success Looks Like

• Strong customer relationships and consistent coverage across the assigned portfolio.
• High customer retention and proactive management of churn risks.
• Measurable net revenue and margin growth across the existing customer portfolio.
• Successful conversion of upsell, cross-sell, and customer expansion opportunities.
• Accurate forecasting, effective account planning, and disciplined CRM management.

Benefits

• The opportunity to take ownership of an established customer portfolio and make a measurable impact on its growth.
• A commercially focused role with the freedom to shape how you develop customer relationships.
• The chance to work in the growing IoT connectivity industry with customers across different markets.
• A collaborative, international team and opportunities for professional development.
• Competitive base salary with performance-linked variable pay.
• Flexible working arrangements, depending on location.

Location

Remote - UK / Estonia (Employment), or other EU countries (B2B Contract)