[Hiring] Group Medicare Senior Account Executive @Humana

Role Description

The Senior Account Executive - Group Medicare is responsible for growing membership within existing accounts and for directly managing business relationships with client accounts. The Group Medicare Senior Account Executive (Sr. AE) is the primary contact for their book of business. Their responsibilities will be influenced by each customer's culture, expectations, requirements, complexity, and size. Sr. AE will meet at least annually with each customer to present reporting, renewals, and determine consultative strategy and expectations.

Management of Existing Customers:

• Develop and maintain relationships with customers at all levels of their organization.
• Establish Broker, Union, and Association contacts and develop relationships.
• Act as liaison between Humana, customer, and internal partners.
• Coordinate partnership meetings with the client.
• Determine customer strategy and expectations.
• Provide regular updates to customers on Humana initiatives, CMS updates, news releases, and industry matters.
• Deliver utilization reports to client and broker.
• Collaborate with internal partners and stakeholders on group's renewal strategy.
• Deliver renewal information to customer/consultant/broker, lead negotiations, and confirm final renewal action to appropriate parties through sold case paperwork to initiate renewal implementation.
• Collaborate with the CEP to determine OE meeting schedules, staffing at Seminars/Retiree Engagements, and procure giveaways/supplies as needed.
• Conduct seminars (as necessary) for Humana OE team.
• Conduct and participate in seminars.
• Escalate service issues to appropriate internal partners and ensure resolution.
• Proactively identify ways to improve customer experience and current processes.
• Identify and pursue expansion/growth opportunities within our Book of Business.
• Primary point of contact for oversight and completion of RFP/RFI for renewal and expansion opportunities.
• Ensure appropriate and complete Agent training, licensing, and commission payment.
• Manage client data in G-force.
• Collaborate with the CEP to determine BH2U meeting content and staffing.
• Manage customer termination process.

New Customers:

• Pre-sale: Collaborate with the New Sales team on new opportunities, including preparation of RFP responses and presentation of Humana's Account Management capabilities in finalist meetings with customers as needed.
• Post-sale: Review all sold documents (rates, benefits, contracts) and confirm accuracy with new customer.
• Deliver Plan Compass reporting to all 100+ clients annually or more frequently as required based on client expectations.
• Participate in kick-off Account Implementation Meeting.
• Review disruption analysis and determine strategy for provider outreach if needed.
• Review Rx disruption and work with Pharmacy team to establish a plan for managing customer expectations.
• Manage data file transfers.
• Determine Group or Regional Marketing Strategy if needed.
• Manage annual renewal process from rate delivery, rate negotiation, sale confirmation, and renewal implementation activities.
• Participate in Regional calls with the markets, as needed.
• Monitor Performance Guarantee results for clients, as needed.
• Participate in quarterly, or as needed, market review meetings to discuss the financial outcomes for clients.

General:

• Collaboration with Internal Partners: Pharmacy, Account Implementation, Communication Consultants, Consumer Engagement Professionals, ACS's, Network, Clinical, Underwriting, Market leadership, and Group Medicare Leadership.
• Represent AE team on internal projects and committees.
• Identify training needs.
• Complete required training.
• Maintain a valid life and health license in all applicable states.
• Manage travel and expense reporting.

Qualifications

• Medicare and/or managed healthcare background (Group preferred).
• Life and health license.
• 2-5 years of account/client management experience.
• Strong financial, analytical, and technical skills.
• Ability to think strategically and build meaningful relationships.
• Strong presentation and meeting facilitation skills.
• Conflict resolution skills.
• Project management and multi-tasking skills.
• Root cause analysis and problem-solving skills, including thinking outside of the box to identify solutions for clients.
• Communication/customer service & collaborating skills are crucial since serving/interacting with numerous internal HUM client areas.
• Ability to travel 35%-50%.

Preferred Skills

• College Degree.

Work at Home Requirements

• Self-provided internet service must meet a minimum download speed of 25 Mbps and an upload speed of 10 Mbps; wireless, wired cable, or DSL connection is suggested.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI/HIPAA information.

Travel

• While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

• 40

Pay Range

The range below reflects a good faith estimate of total compensation for full-time (40 hours per week) employment at the time of posting. This compensation package includes both base pay and targeted commission pay. The pay range may be higher or lower based on geographic location. Actual earnings will vary based on individual performance, with the base salary and commission structure aligned with company policies and applicable pay transparency requirements.

• $70,000 - $170,500 per year

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance.
• Many other opportunities.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.