[Hiring] Medicare Call Center Agent @Fortuna BMC

Role Description

Join Fortuna as a full-time Medi-Cal Call Center Agent, supporting members and providers in a high-volume inbound phone environment. This position is designed for experienced healthcare call center professionals who are comfortable working within structured procedures, navigating multiple computer systems, researching information independently, and meeting closely monitored performance expectations. The anticipated training start date is 1.4.2027.

This is a phone-based position with no email or chat interaction for members and providers. Candidates must reside in California. If you are having technical or internet issues that prevent you from working remotely, you will be required to drive into Sacramento and work from the office.

You will be required to pass a typing assessment scoring a minimum of 30 words per minute and 95% accuracy.

• Worksite: Remote; must reside in CA.
• Work hours: Monday-Friday, 8:00 a.m.-5:00 p.m. or 8:30 a.m. to 5:30 p.m.
• Compensation: $18.50 per hour
• Training: Starting on 1.4.2027, there will be 4 weeks of paid, remote training, Monday-Friday, 8:00 a.m.-5:00 p.m. PST

Qualifications

• This remote position is restricted to California residents only.
• At least six months of recent, high-volume inbound call center experience; one year or more is strongly preferred.
• A minimum of six months of professional healthcare experience is preferred.
• Experience working in a performance-driven call center.
• Strong basic computer skills.
• Typing speed of at least 30 WPM with 95% accuracy.
• Strong verbal communication, active listening, and problem-solving skills.
• High school diploma or GED.
• Bilingual in Spanish is a plus.

Requirements

• Demonstrated employment reliability and the ability to clearly explain the reason for leaving each recent position.
• Ability to research, interpret, and apply written healthcare policies and procedures.
• A record of dependable attendance, punctuality, and schedule adherence.
• Reliable internet service with a minimum download speed of 50 Mbps.
• A private, quiet, and distraction-free home workspace appropriate for confidential healthcare member calls.

Benefits

• Four weeks of comprehensive paid training.
• Company-provided laptop and required accessories.
• Benefits available after a 90-day waiting period.
• A structured, full-time schedule.
• Ongoing coaching and performance feedback.

Important Expectations Before Applying

• This position may not be a good fit for individuals seeking email, chat, or non-phone customer service work.
• Attendance during the 4-week training program is critical.