[Hiring] Global Client Partner @Arva Intelligence

Role Description

The Global Client Partner (GCP) will own Arva's global CPG accounts day to day — accountable for client delivery, cross-functional coordination, and key relationships. This person will know the client better than anyone else at Arva.

Our clients are large global clients, with account management currently fragmented, with no single person truly owning the account. These accounts span multiple internal functions and multiple external parties, and today that coordination happens in pieces, and all parties are starting to feel the seams.

Key Responsibilities

• Client Delivery
  • Translates the contract and every side-conversation commitment into one plan of record with named owners and dates.
  • Runs the tracker, chases it, and escalates early — the client should never be the one to tell Arva it's late.
  • Owns the risk register for the account: what could cost Arva this relationship, and what's being done about it.
  • Serves as the single source of truth on account status internally.
• Cross-Functional Coordination
  • Runs a standing cadence with all cross-functional departments on each account.
  • Frames and prioritizes the client's product and roadmap asks so they arrive at Product (or Sustainability, CS, etc.) as decisions, not noise.
  • Where a Client Partner is delivering acres against a client program, co-owns the plan with the CSM: the Global Client Partner owns the client's expectations, the CSM owns the CP relationship.
  • Escalates to the reporting manager / leadership forum for a decision within an agreed number of business days when internal teams are over-subscribed and priorities collide (SLA to be defined).
• Key Relationships
  • Maintains a written account map: who reports to whom, real decision makers, blockers, and champions.
  • Stays fluent in the client's public commitments (e.g., Scope 3 / FLAG targets, sourcing pledges), fiscal calendar, reporting deadlines, and the internal dynamics between sustainability and procurement.
  • Co-owns the executive sponsor relationship and runs the QBR.
  • Stays present and credible with the client's operating teams, not just its executives.

Qualifications

• 8–12 years of experience, with meaningful time in a delivery-accountable seat rather than a purely commercial one.
• Experience working with or inside a large CPG organization — understands how procurement and sustainability functions behave, and that they frequently disagree with each other.
• Credible on the substance: regenerative agriculture practices, MRV, carbon accounting, and what a grower actually does in a season.
• Real program-management skills — runs a tracker, chairs a cross-functional meeting, and holds peers to dates without formal authority over them.
• Strong executive presence with the client, coupled with a low sense of self-importance regarding credit internally.
• Proactive in acknowledging and expressing a willingness to miss a scheduled date in advance.
• Fluent Spanish is a plus, to work with teams in Panama.
• Availability to travel to the US, Panama, and Malaysia, at approximately 50% travel.

Requirements

• Success will be measured across delivery, coordination, and relationships (assumes a standard bonus structure rather than a bespoke plan):
• Delivery
  • Committed deliverables land on time, with a baseline set in the first 30 days.
  • No unresolved client escalation older than an agreed number of days.
  • Renewal is secured, with revenue retention maintained across the portfolio.
• Coordination
  • Internal cycle time improves — how fast an account question gets a real answer.
  • One plan of record exists, stays current, and is what leadership reviews.
• Relationships
  • The executive sponsor is actively engaged at each account.
  • The account map is current and shared.
  • The client is willing to act as a reference.
  • The number of live programs, divisions, and commodities inside each account grows.

Why This Role Matters

As Arva's enterprise CPG relationships grow in size and complexity, this role ensures that no single large account is left without a true owner. It provides our client with one person who is accountable for delivery, who runs the internal machine that serves the account, and who knows the client better than anyone else at Arva.

Why Join Arva

This is an opportunity to help build the account-management function behind one of the fastest-growing platforms connecting regenerative agriculture with global enterprise sustainability goals — and to shape how Arva shows up for its largest, most complex clients.

Employment Eligibility

Only applicants currently, and in the future, eligible to work in the United States will be considered for this position.