[Hiring] Global Client Manager @A.P. Moller - Maersk

Role Description

Manage strategic global customers and play a direct role in strengthening long-term partnerships and business growth.

• Collaborate across commercial, operational, and functional teams in a truly global and integrated logistics environment.
• Work in a flexible, remote-based role with exposure to senior customer stakeholders and executive leadership.
• Access ongoing development opportunities while helping shape innovative supply chain solutions for some of the world's leading brands.

Key Responsibilities

• Serve as the primary point of contact for strategic customers, building trusted relationships across all levels of the client organization, from operational teams to executive leadership.
• Lead customer strategic initiatives, special projects, and the integration of new business opportunities to support long-term growth and partnership success.
• Act as a strategic supply chain consultant, identifying opportunities to improve customer performance and recommending integrated logistics solutions that create measurable business value.
• Establish, monitor, and continuously improve Critical Success Factors (CSFs) and Key Performance Indicators (KPIs) in partnership with customers and Program Management teams.
• Drive the expansion of Maersk’s integrated logistics portfolio by identifying opportunities across Ocean, Air, Customs, Warehousing, Domestic Transportation, Supply Chain Management and Value-Added Services.
• Monitor account profitability, support contract renewals, and contribute to the sustainable growth of strategic customer relationships.
• Lead through influence across Program Management, Operations, Customer Service, Product, Finance, and Commercial teams to deliver successful customer outcomes in a matrix organization.
• Resolve complex customer challenges, manage escalations, and coordinate resources across the organization to ensure service excellence and customer satisfaction.
• Manage a portfolio of strategic accounts while maintaining flexibility to support additional customers and commercial initiatives as business needs evolve.

Qualifications

• Continuous improvement mindset: naturally curious, committed to solving problems at the root, and driven to make things better every day.
• Bachelor's degree or equivalent professional experience. Industry certifications such as CIFFA or CITT are considered an advantage.
• Minimum 5 years of experience in freight forwarding, logistics, supply chain management, shipping, or related industries.
• Strong commercial acumen and experience managing strategic customer relationships in a complex, solution-oriented environment.
• Understanding of FMCG supply chains and customer environments is highly valued, particularly within food & beverage, personal care, consumer goods, or pharmaceutical sectors.
• Excellent communication, stakeholder management, conflict resolution, and problem-solving skills, with the ability to influence without direct authority.
• Proficiency with Microsoft Office applications and AI-enabled productivity tools such as Copilot, ChatGPT, or similar technologies.

Requirements

• Job Type: Full-time
• Location: Chicago, IL (Remote)
• Salary: $120,000 – $150,000*
• *The stated pay range is the anticipated starting salary and may be adjusted based on market conditions, experience, and location. Final compensation will be discussed directly with the selected candidate(s) in compliance with all applicable laws.

Benefits

• Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.
• Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
• We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
• We are happy to support your need for any adjustments during the application and hiring process.