[Hiring] Field Account Manager @Secure Trust Bank

Role Description

As a V12 Account Manager, you will play a key role in driving the growth, performance, and long-term success of our retailer portfolio. Working closely with a range of retail partners, you will be responsible for:

• Managing and developing a portfolio of key retail partners, building strong and lasting commercial relationships.
• Driving new lending volume growth while delivering against agreed profitability and risk targets.
• Acting as the primary point of contact for allocated retailer accounts, providing exceptional day-to-day support.
• Monitoring and analysing retailer performance data, identifying trends and opportunities to improve results.
• Creating and implementing strategic account plans to maximise portfolio performance and partner engagement.
• Developing market and competitor insight to influence product development, pricing, and promotional strategies.
• Identifying new business, sector, and product opportunities that support continued growth and market share.
• Collaborating with internal stakeholders to deliver outstanding service and exceed retailer expectations.
• Ensuring all activities are conducted in line with regulatory requirements and internal risk management policies.
• Taking ownership of account performance, including quality measures, retailer retention, complaints, fraud prevention, and operational compliance.

Qualifications

• Current experience of Field Account Management to a high standard is essential.
• Retail finance business development.
• Ability to network within Internal teams and at Board level.
• Knowledge and strict application of regulations relating to FCA compliance, money laundering, AML, CCD, CCA.

Benefits

• A competitive salary and benefits package including discretionary bonus.
• Matched pension contributions.
• 25 days annual leave plus bank holidays and your birthday off, on us!
• A monthly wellbeing hour to spend doing whatever makes you happy.
• A wide range of flexible benefits from Cycle2Work to private healthcare.
• Life assurance.
• Paid volunteering days and matched charity fundraising.
• A collaborative and flexible working environment.
• Opportunities for professional development and career progression.
• A chance to make a real impact in a regulated, purpose-driven organisation.

Company Description

Our customers are at the heart of everything we do, but we can’t achieve our customer focused strategy without the right people in our team. At Secure Trust Bank, we know that people are our biggest Asset, which is why a career with us is not just a job. It’s the chance to be part of something bigger, to add real value to the Bank and help us constantly improve. We believe in giving our staff autonomy, with initiative and exceptional performance recognised through a variety of individual and team awards and incentives. All our employees have a tangible impact on the Group’s core values, and we are looking for candidates who are enthusiastic, proactive and enjoy working in a fast-paced environment.

As part of our vision to become the most trusted specialist lender in the UK, we’ve been helping customers and businesses fulfil their ambitions since 1952. In that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people being our strength; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate. Every one of our employees brings unique talent, ability and perspective to their role. That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are.

We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.