[Hiring] Account Management Opportunities @Arcus FM

Role Description

You'll play a key role in leading client relationships, driving operational excellence and ensuring the successful delivery of facilities management services across multi-site portfolios. Depending on your experience and level, responsibilities may include:

• Managing strategic client relationships and acting as a trusted advisor.
• Delivering operational performance against contractual KPIs and SLAs.
• Leading and developing high-performing operational teams.
• Managing financial performance, budgets and commercial outcomes.
• Identifying opportunities for service improvement, growth and innovation.
• Driving compliance, governance, health & safety and quality standards.
• Creating and delivering account strategies that support long-term client success.
• Supporting business growth through opportunity development and account expansion.

Qualifications

• Experience managing facilities management, maintenance or engineering services within large, multi-site environments.
• Strong commercial awareness and an understanding of contract performance.
• Experience building relationships with senior stakeholders and customers.
• A track record of leading operational teams and delivering results through others.
• Knowledge of KPIs, service delivery, compliance and contractor management.
• Excellent communication, leadership and influencing skills.
• A passion for customer service and continuous improvement.
• Experience managing national or regional FM contracts and demonstrating improved performance, growth of services or enhanced customer experience.

Benefits

• Salary ranging from £52,000 - £90,000 depending on experience and level.
• Car allowance.
• Up to 20% annual bonus subject to achievement of targets.
• Private Medical Insurance.
• Matched contribution pension scheme.
• Life Assurance.
• Nationwide remote working.
• Ongoing development and career progression opportunities.
• The opportunity to work with some of the UK's leading retail and commercial clients.