[Hiring] Enterprise Client Success Manager @BSI

Role Description

We are looking for an Enterprise Client Success Manager to join BSI's Global Key Accounts team. This role is focused on building strong, long-term relationships with enterprise clients, ensuring they receive exceptional service, achieve their business objectives, and maximize the value of BSI's solutions.

As an Enterprise Client Success Manager, you will partner closely with Global Account Directors and internal teams to support strategic client relationships, oversee the client experience, and identify opportunities to improve service delivery and drive long-term growth.

This is an opportunity for someone who thrives on building meaningful partnerships, solving complex challenges, and creating positive client experiences across a global business environment.

Key Responsibilities

• Build and maintain strong relationships with enterprise clients, serving as a trusted advisor and primary point of contact following the sale.
• Partner with Global Account Directors and internal teams to ensure client objectives are understood and supported.
• Develop and execute client success plans aligned with client priorities and business goals.
• Support client onboarding and training to ensure effective adoption of BSI's services and solutions.
• Proactively identify and resolve client challenges, coordinating with internal teams to ensure a positive client experience.
• Monitor client satisfaction, gather feedback, and identify opportunities to improve service delivery.
• Coordinate across BSI's divisions to ensure clients receive consistent, high-quality service and support.
• Support Quarterly and Annual Business Reviews, providing updates on client performance, service delivery, and opportunities for improvement.
• Identify opportunities to deliver additional value through expanded services and cross-divisional collaboration.
• Track client engagement, service performance, and key activities using CRM and client management platforms.
• Stay informed of industry trends and evolving client needs to strengthen long-term partnerships.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Project/Program Management, or a related field.
• Proven experience in client success, account management, or a related client-facing role.
• Strong relationship-building skills with the ability to engage and influence senior stakeholders.
• Experience managing complex client relationships and coordinating across multiple internal teams.
• Excellent communication, presentation, and problem-solving skills.
• Strong organizational and project management skills, with the ability to manage competing priorities.
• Ability to analyze client feedback and performance data to identify opportunities for improvement.
• A proactive, client-focused mindset with a commitment to delivering exceptional service and long-term value.

Requirements

• Experience supporting enterprise or global key accounts within an international or matrixed organisation.
• Industry experience across Pharmaceuticals, Information & Communications Technology (ICT), Consumer Goods or Retail.
• Familiarity with CRM and client success platforms such as Salesforce, Gainsight, or similar tools.
• Experience supporting executive-level business reviews and strategic client success planning.
• Understanding of client onboarding, change management, and continuous improvement initiatives.
• Experience identifying opportunities for account growth through cross-functional collaboration.

Travel Requirements

• Occasional travel to client sites or internal meetings (less than 15%).

Salary Range

US = $90,000 - $105,000. The advertised salary range reflects the level, scope and responsibilities of the role. Starting salary within that range will be determined based on experience, skills, market considerations and alignment with internal equity principles.