[Hiring] Client Success Manager @Cordial Experience Inc.

Role Description

The Client Success Manager (CSM) is responsible for ensuring the success of a portfolio of Cordial’s Commercial clients. The CSM is a true client partner, a strategic account owner, who works diligently to advocate and align technology and expertise on behalf of the client. Key focus areas include:

• Owning the client success plan
• Executive engagement
• Commercial relationship
• Proactively managing competitive threats

You will:

• Be client obsessed, characterized by relentless enthusiasm to immerse yourself in your clients' world.
• Think “big picture,” developing a comprehensive understanding of business challenges faced by clients.
• Act as a Quarterback, creating and delivering success plans for each client.
• Have some technical chops, achieving a deep understanding of Cordial’s platform.
• Be a problem solver, addressing both strategic campaign challenges and technical solutions.
• Take the driver’s seat, driving timely renewals and focusing on the continual expansion of Cordial’s integration with clients.
• Partner like a boss with Cordial’s Channel Growth & Partnership team.
• Wear your business hat, participating in business development and discovery meetings.
• Travel to client sites for various business meetings approximately 10% of the time (or less) annually.

Qualifications

• Bachelor’s degree
• 4+ years working in a client management role at a SaaS company, preferably with experience in CRM
• Strong technical aptitude and commercial instincts
• Relationship builder, capable of working with all levels of a client’s organization
• Self-starter, independent, organized, and detail-oriented
• Excellent written and oral communication skills
• Ability to work cross-functionally with Product, Engineering, and Sales
• Strong project management skills, capable of managing multiple projects and clients
• Ability to deliver results in a dynamic, autonomous start-up environment
• Embodiment of Cordial’s values

Requirements

• Experience in the enterprise marketing automation industry (bonus)
• Familiarity with tools such as Monday.com, Harvest, Client Success, JIRA, etc. (bonus)
• Experience with email marketing and digital marketing technologies (bonus)

Benefits

• Annual salary range: $80,000.00 - $115,000.00
• Equity and bonus included in the compensation package
• Robust benefit plan (medical/dental/vision/life)
• 401k match
• Flexible time off
• Monthly wellness and cell phone stipends
• Childcare and continued education yearly reimbursements
• Commitment to maintaining a healthy work/life balance
• Strong dedication to DE&I efforts
• Respectful and open culture