[Hiring] Enterprise Account Manager @OnTrac

Role Description

The Enterprise Account Manager is responsible for maintaining and growing assigned customer accounts by building strong relationships and driving revenue through consultative selling. You will serve as the primary point of contact for customers, ensuring satisfaction while identifying opportunities for upselling and cross-selling.

Qualifications

• Bachelor’s degree or equivalent experience
• 5+ years of relevant experience in Account Management
• Deep understanding of logistics industry principles and terminology

Requirements

• Maintain strong client relationships, understand client needs, and provide tailored solutions aligned to business objectives and guidelines.
• Monitor account performance, proactively addressing issues and identifying opportunities for growth.
• Maintain consistent communication with customers to ensure satisfaction and promote contract renewal.
• Maintain accurate records of issues, resolutions, and growth opportunities.
• Stay current on industry trends, competitor activity, and market conditions, sharing insights to influence team strategy.

Benefits

• Medical, dental, and vision insurance
• Life and short- and long-term disability coverage
• 401(k) retirement savings plan with company match
• Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours
• Two (2) floating holidays per year
• Paid sick leave*
• Six (6) paid company holidays
• Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave
• Additional wellness and employee assistance programs