[Hiring] Enterprise Account Manager @Open

Role Description

We’re seeking an experienced Enterprise Account Manager in either the San Francisco Bay or New York Metropolitan area to represent &Open to our clients. &Open is a B2B platform that helps global brands build connections with their communities, and we’re looking for a commercial thinker and a passionate, helpful and charismatic communicator to fuel our revenue growth and success. This role requires strong collaboration skills in constructive client engagement and a passion for working with internal partners to achieve designated objectives. The ideal candidate must excel at confident communication, have excellent sales experience and be a star at developing and maintaining client relationships. The role may also require some flexible working hours to support clients in different timezones.

What you'll do?

• Manage client accounts
• Be the primary POC. Act as the main point of contact for enterprise clients.
• Continuously seek opportunities to provide additional value to ongoing client projects and consequently growth for &Open.
• Demonstrate a deep understanding of client objectives, challenges and opportunities.
• Manage a sales quota working with some of the biggest logos globally.
• Project manage corporate gifting programs and campaigns for enterprise clients, including initial onboarding with internal teams.
• Build trust. Create relationships to become a trusted advisor and reliable partner for our clients.
• Manage client renewals.
• Drive Growth. Create and manage upsell opportunities through the customer lifecycle.
• Contribute to growth.
• Specialise. Develop a deep understanding of &Open’s products and communicate our unique value proposition to new and potential clients.
• Be an industry expert. Know the ins and outs of the corporate gifting marketplace, including key user groups, use cases, competitors and trends.
• React quickly. Provide feedback to your partners on anything you’re hearing in the space (or from customers).
• Problem solve. Have the foresight to proactively solve problems, even if they are outside of your expertise or current responsibilities.

Qualifications

• 3+ years of relationship management & enterprise sales experience
• Experience in technology, design or marketing industries
• BA/BS degree or equivalent in a related field
• Excellent communication skills; we’re looking for detailed writers and confident speakers
• Demonstrated ability to manage multiple projects at once
• Demonstrated ability to work collaboratively, driving cross-functional solutions alongside others
• A strategic mindset; ability to think beyond immediate needs, determining what will drive long-term success for both your clients and &Open
• A self-starter attitude that’s comfortable working autonomously

Benefits

• Competitive Salary
• Remote Working Model
• Pension
• Healthcare cover
• 25 days Annual Leave + 2 Company Days
• Maternity and Paternity Paid Leave
• Exciting experience in a fast-paced start-up environment