[Hiring] Enterprise Account Manager @Ambry Genetics

Role Description

The Enterprise Account Manager (EAM) is responsible for managing service, support, account expansion, account management, and ongoing relationship development in conjunction with our Enterprise Solutions Executives for Ambry’s existing institutional client base.

• Manage, monitor, and execute account management within existing institutional client accounts to drive sustainable and reproducible growth and revenue.
• Collaborate with institutional clients on VOC for IT and Software Development of CARE solution.
• Collaborate with marketing on establishing KOL’s, Clinical Research, Testimonials, and Marketing Outreach.
• Ensure clients have a strong, layered, and trouble-free experience with Ambry products and services.
• In partnership with the ESE and/or AE, ensure customers are aware of relevant product updates and new products/services.
• Collaborate with ESE, AE, and ASD to establish CARE Steering Committee within institutional clients to set up and develop monthly and quarterly client business reviews.
• Responsible for driving growth within institutional clients for revenue, sites, and compliance to generate sustainable and reproducible results.
• Establish and oversee the customer's continued adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
• Ensure the successful delivery of a detailed and complex sales offering while tracking and measuring the value the solution brings to the customer.
• Work collaboratively as part of the customer team by partnering, building plans, and communicating with AEs, Digital Health Operation, IT, and Software Development.
• Identify upsell and expansion opportunities to scale CARE business and partnerships while ensuring renewal and retention metrics are exceeded.
• Proactively liaise with customers, understand their expectations, build trust, and maintain rapport.
• Drive renewals by identifying customers' key pain points and working internally to address them.
• Encourage customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals.
• Responsible for ensuring the complete post-sale success and satisfaction of customers by establishing yourself as a trusted, knowledgeable advisor and business partner.
• Develop a mix of product and industry knowledge, an innovative problem-solving mindset, client relationship management skills, and the ability to inspire action with a strong business case.
• Lead the overall client governance and build strong relationships with operational leaders, including ESE’s, Digital Health Ops, VP, and C-Suite executives.

Qualifications

• Proven experience in sales or as a sales support specialist providing solutions based on customer needs.
• 3-5 years of experience in sales, project management, software sales, or Healthcare IT within the health system, IDNs, and regional laboratory market.
• Strong communication, leadership, executive presence, and interpersonal skills with an aptitude in building relationships with professionals of all organizational levels.
• Excellent organizational and resource management skill competencies.
• Health System Navigation and Strategic Agility.
• Innovation Management.
• Ability in problem-solving and negotiation.
• BS/BA in business administration, sales, or relevant field.

Requirements

• Proven experience in sales or as a sales support specialist providing solutions based on customer needs.
• 3-5 years of experience in sales, project management, software sales, or Healthcare IT within the health system, IDNs, and regional laboratory market.
• Strong communication, leadership, executive presence, and interpersonal skills with an aptitude in building relationships with professionals of all organizational levels.
• Excellent organizational and resource management skill competencies.
• Health System Navigation and Strategic Agility.
• Innovation Management.
• Ability in problem-solving and negotiation.
• BS/BA in business administration, sales, or relevant field.

Benefits

• Compensation: $100,000 - $130,000 per year.
• Must reside within Territory - PA, NJ, up through NY and New England.