[Hiring] Enterprise Account Manager @Atticus

Role Description

Atticus is seeking an experienced SaaS account manager to join our team. We value creative, curious, and self-driven people who are passionate about their craft. You’ll be helping our customers make the most of a product they already love using, in a supportive team culture, without unachievable targets or smile-and-dial, gong-ringing energy.

As an Enterprise Account Manager, you’re instrumental in ensuring our customers get as much value as they can out of the platform. You’ll be the primary point of contact for their account, help them realise the value of the platform, and identify and realise opportunities for Atticus to add even more value within their business. You’ll be joining a small team, so nothing is really out of scope and no two days will be exactly the same. That said, here are some real things you might’ve done if you had been here this month:

• Successfully onboarded a sustainability team with their first climate report and co-developed a case study post-completion.
• Identified opportunities for Atticus to provide more value and devised an expansion plan for best-fit customers.
• Established relationships with the company secretary, investor relations manager, and head of sustainability within 2 months of their Atticus onboarding.
• Collaborated with the product team to ensure all corporate customers are equipped to use a new feature that’s been released.
• Mapped out new stakeholders within a corporate customer that could benefit from adopting Atticus and collaborated with the main point of contact to make contact.
• Supported the product team in identifying an appropriate user to interview for the development of a new feature.
• Conducted a feature walk-through for a new customer contact interested in gaining a deeper understanding of the tool.
• Reviewed six customers’ Atticus usage and feature adoption in preparation for upcoming renewal discussions.

Qualifications

• 4+ years account management, CX, and/or sales experience in a SaaS company or consultancy.
• Creative, curious, and self-driven.
• Conscientious problem solver.

Requirements

• Creative and flexible.
• Natural communicator.
• Measure twice, cut once.
• Bias toward action.
• Outcome-focused.

Benefits

• Competitive compensation (AUD$135 - 155k OTE, dependent on experience and ability).
• 100% remote friendly within Australia (come to the office, work from home, or a bit of both—it’s up to you).
• Flexible work hours (we care about outcomes—go for that lunchtime swim).
• $2,000 home office setup budget.
• Five weeks leave each year (and never work on your birthday).
• 16 weeks paid parental leave.
• Dog-friendly office in Collingwood, Melbourne.
• Generous professional development program.