[Hiring] Engagement Manager @AirOps

Role Description

We're hiring an Engagement Manager to own the client relationship across the full Managed Services lifecycle, from the moment a deal is signed through renewal. You're the person the customer relies on, and the person who holds the delivery team accountable to them. Your north star is retention.

Managed Services runs as a pod:

• An AEO Strategist owns strategy and quality.
• A Solution Architect owns execution inside AirOps.
• An Integrations Engineer connects AirOps to the customer's systems.
• An Account Executive owns the commercial relationship.

You own everything around them: the relationship, the momentum, the timeline, and the story of what the work is producing. The delivery motion is being refined, and you'll be the one who pressure-tests and scales it.

What you'll do

• The client relationship, end to end.
• Retention.
• Timeline, tracker, and cadence through delivery.
• Chasing down customer inputs.
• The reporting narrative.
• Risk and escalation.
• Deep expertise in your client's business.
• Expansion Opportunities.

Qualifications

• You've owned enterprise client relationships through delivery, not just through the sale.
• You've run complex, multi work-stream engagements with a cross-functional delivery team.
• You hold the room with senior executive stakeholders without a technical co-pilot.
• You're operationally relentless.
• You know enough SEO and AEO to hold a credible conversation with a marketing exec.
• You think in outcomes.

Nice to haves

• Strong track record of high performance at a tier 1 consulting firm or a high-touch professional services org.
• You've built the process, not just run it.
• Experience at an AI-native company, or through a major platform shift.
• Multi-stakeholder account management.

Benefits

• Equity in a fast-growing startup.
• Competitive benefits package tailored to your location.
• Flexible time off policy.
• Parental Leave.
• A fun-loving and (just a bit) nerdy team that loves to move fast!