[Hiring] Ecommerce Account Manager @RunRemote

Role Description

We're looking for an Ecommerce Account Manager for an Australian recruitment agency specialising in connecting e-commerce brands with top talent. If you have experience working within an e-commerce business, understand how brands operate, and are confident managing client relationships, identifying talent, and driving business outcomes, keep reading!

• Build and maintain strong relationships with existing clients, acting as their trusted partner and primary point of contact throughout the recruitment process.
• Work closely with clients to understand their business, company culture, hiring requirements, and expectations, translating these into effective recruitment briefs.
• Take ownership of assigned accounts, ensuring clients receive consistent communication, updates, and a positive experience throughout the hiring process.
• Advise clients on talent availability, market conditions, salary expectations, candidate suitability, and alternative hiring solutions when needed.
• Manage recruitment requirements from briefing and talent identification through to candidate interviews, client feedback, offers, reference checks, and successful placements.
• Identify and engage suitable candidates through the agency's existing talent database, LinkedIn Recruiter, and other sourcing channels.
• Identify opportunities within existing client relationships, generate repeat business and referrals, and strengthen long-term partnerships.
• Keep candidates engaged throughout the recruitment process, manage expectations, provide timely feedback, and ensure a positive candidate experience.
• Establish yourself as a recognised voice in the e-commerce industry through consistent LinkedIn activity, industry engagement, and professional networking.
• Develop and share relevant LinkedIn posts, Instagram content, reels, and short-form videos to build your personal brand and strengthen the agency's visibility.
• Take ownership of your account activity, client relationships, placement outcomes, and commercial targets while continuously looking for ways to improve results.

Qualifications

• At least 5 years of experience in e-commerce, digital marketing or a client-facing sales or account management role. Recruitment experience is a bonus but not mandatory.
• Strong understanding of the e-commerce industry, including key functions such as finance, operations, warehousing, HR, and digital marketing.
• Experience managing client relationships, business accounts, stakeholders, or commercial partnerships.
• Strong communication and interpersonal skills, with the ability to build genuine relationships with candidates and clients.
• Excellent communication and relationship-building skills, with the confidence to engage clients, candidates, and industry partners.
• Strong candidate assessment, interviewing, and recruitment skills, with the ability to manage multiple vacancies and deliver quality shortlists.
• Ability to influence, negotiate, and confidently manage different stakeholders and expectations.
• Strong strategic thinking, decision-making, and problem-solving skills, with the ability to manage conflicts, navigate challenges, and adapt to changing priorities professionally.
• Experience building a personal brand through LinkedIn content, industry engagement, and social media.
• Comfortable creating short-form video content, Instagram Reels, and other social media posts.
• Understanding of recruitment sales, business development, and client relationship management, including building a healthy pipeline, generating referrals, and closing opportunities.
• Self-motivated and proactive, with strong initiative, resilience, tenacity, integrity, and the ability to work independently in a remote environment.

Requirements

• Previous experience in recruitment, talent acquisition, or agency recruitment.
• Experience managing recruitment accounts or end-to-end recruitment assignments.
• Proven track record of achieving recruitment sales targets and maintaining strong conversion rates.
• Experience using LinkedIn Recruiter, ATS platforms, recruitment databases, and AI-powered recruitment tools.
• Familiarity with AI tools such as Claude and other productivity tools used to streamline recruitment workflows.

Benefits

• Great opportunities for career growth.
• Opportunity to work in an amazing environment.
• Opportunity to work closely with an innovative recruitment team and gain exposure to AI-driven recruitment processes.