[Hiring] Director/Senior Director of Client Services @Enterra Solutions

Role Description

The Director of Client Services will oversee a cross-functional team responsible for delivering and optimizing Enterra’s solutions for a defined portfolio of clients. This role will serve as the primary liaison between these clients, engineers, and subject matter experts to ensure successful implementation and ongoing value delivery.

As a Director/Senior Director of Client Services, you will:

• Lead the delivery of Enterra’s business solutions by overseeing end-to-end project management and ensuring successful implementation for clients.
• Analyze and partner with clients to transform business processes through the integration and activation of Enterra’s business solutions.
• Provide input to the technological development of Enterra’s solution offerings.
• Educate client stakeholders at all levels on the Enterra platform, tailored business solutions, and insights specific to their organization.
• Assist the multi-faceted team with combining machine learning, artificial intelligence (ontologies, inference engines and rules) and natural language processing.
• Assist with the delivery of the Enterra holistic vision to scale and enable business process transformations.

Qualifications

• Bachelor’s or master’s degree in a related field; or equivalent experience required.
• A minimum of 5 years' experience in revenue growth management (RGM) from a global consumer packaged goods (CPG) company.
• Experience in one or more of the following areas: Trade Promotions, Pricing, Assortment, or Supply Planning required.
• Proven experience managing client-vendor relationships within a software technology environment, preferably involving AI technologies.
• Prior management experience in leading a cross-functional team and working closely with clients.
• Knowledge of visualization packages for analyzing large datasets (Power BI, Tableau, etc.).
• Strong verbal and written communication skills.
• Strong analytical and critical thinking skills.
• Strong documentation skills especially in documenting requirements using different approaches.
• Distinctive problem-solving and analytical skills, combined with strong business sense.
• Experience with Microsoft Office tools (Word, Excel, PowerPoint, Project, and Visio).

Requirements

• Must reside in the US – preferably in the East and Central regions.
• Remote work permitted.
• Occasionally, travel may be needed based on client or project requirements.
• Candidates must be eligible to work in the US without sponsorship.

Benefits

• Competitive compensation.
• Employer-paid employee-only health coverage, with medical, dental and vision benefits available through various plan options.
• 15 days PTO + 7 holidays + 3 floating holidays.
• 401k offering.

Equal Employment Opportunity

Enterra Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.