[Hiring] Director of RCM Account Management @Assembly Health

Role Description

We are seeking a dynamic and strategic Director of RCM Account Management to lead our Account Management team and serve as a trusted advisor to our most strategic, board-level clients. This individual will be responsible for driving client satisfaction, retention, and growth within our Physician RCM division by ensuring the seamless delivery of RCM services and mentoring a high-performing team of account managers.

The ideal candidate is a strategic, results-driven leader with a proven track record of:

• Accelerating revenue growth
• Enhancing client satisfaction
• Building strong cross-functional partnerships

They bring deep operational expertise and a client-first mindset to the Physician RCM space, with demonstrated success in:

• Developing talent
• Leading high-impact teams
• Aligning account strategy with broader organizational goals to deliver long-term value

This is a full-time, exempt position reporting to our Vice President of Physician RCM.

Qualifications

• Bachelor’s degree in business, Healthcare Administration, or equivalent years of experience
• 8+ years of progressive experience in revenue cycle management or healthcare operations
• 5+ years in a leadership role, managing client-facing account management teams
• Proven track record of managing enterprise-level clients, including direct engagement with C-suite and board executives
• Demonstrated success in driving client satisfaction, retention, and growth through strategic account oversight
• Deep knowledge of end-to-end RCM processes (coding, billing, AR, collections, denials, etc.)
• Experience with RCM platforms (NextGen preferred), automation tools, and a strong technical aptitude
• Strategic thinker with strong analytical and problem-solving capabilities
• Exceptional communication, relationship management, and organizational skills with a client-first mindset
• Adaptable to change and willingness to learn different processes
• Ability to perform effectively in a fast-paced and dynamic environment
• Prolonged periods of sitting at a desk and working on a computer; ability to occasionally lift or carry up to 10 pounds

Requirements

• Lead, mentor, and develop a high-performing team of RCM Account Managers
• Partner with the VP and General Manager of Physician RCM on staffing evaluations, talent development, and succession planning
• Supervise cross-functional onshore and offshore teams responsible for all aspects of the revenue cycle
• Serve as the executive liaison for C-suite and board-level stakeholders across top-tier accounts
• Lead strategic business review meetings and planning sessions for high-value clients
• Collaborate directly with clients to optimize workflows and ensure seamless delivery of services
• Develop and maintain KPIs, performance metrics, and reporting structures
• Analyze performance trends, financial data, and client feedback
• Monitor staff performance trends, provide coaching, and implement quality assurance initiatives
• Drive account growth and retention by identifying opportunities for new services
• Support contract renewals, pricing discussions, and proposal development for strategic accounts
• Proactively address risk areas and implement retention strategies for at-risk clients
• Maintain strong internal communication across departments
• Collaborate with Nextech leadership to report on KPIs and address challenges
• Ensure compliance with all applicable government regulations and industry standards
• Lead or participate in special projects and perform additional duties as needed

Benefits

• Salary Range: $90,000 — $120,000 USD
• Opportunity to participate in company bonus programs
• Comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and more