[Hiring] Director of Partner Success @FEVO

Role Description

FEVO is now live in Australia and looking for a Director of Partner Success to cover the region. This is a builder's role: you'll own and grow a base of AU sports, entertainment, and ticketing partners while also driving new business across the region — acting as both the strategic account lead and the local face of FEVO for prospective clients, league contacts, and industry events.

This role is a blend of:

• Partner success (retention, growth, and product utilization within existing accounts)
• Business development (sourcing and closing new partners across the AU)
• Client-facing troubleshooting for fast answers without waiting on the US team's hours

You'll report to the EVP of Partner Success and work closely with Revenue Operations, Product, and the broader Partner Success and Business Development teams based in the US.

Because you'll be establishing FEVO's presence in a new region, this role carries more autonomy and market-building responsibility than a typical account or BD seat — you're not just running a playbook, you're helping write the one for Australia.

This is a remote-based position in Australia and requires interested candidates to reside in Australia.

Qualifications

• Minimum of 3–5 years in strategic account management, business development, or a similar client-facing revenue role
• Comfortable owning both sides of the revenue equation — growing what exists and building what doesn't
• Strong communication, negotiation, and relationship-building skills
• Proficiency with CRM tools (Salesforce) and data/reporting tools
• Ability to work independently with strong self-management
• Willingness to travel for partner meetings and industry events across Australia and the broader APAC region
• Experience in sports, entertainment, ticketing, or e-commerce; familiarity with the Australian sports and live-events landscape is a bonus

Requirements

• Build and manage a pipeline of prospective AU partners — sports teams, leagues, venues, and entertainment properties
• Represent FEVO at regional conferences, industry events, and networking opportunities
• Run demos and discovery conversations that translate FEVO's platform into a clear value proposition for the AU market
• Navigate full sales cycles, from first outreach through contracting
• Maintain accurate pipeline records in Salesforce and report regularly on new business progress to leadership
• Manage and grow an assigned base of AU partner accounts
• Maintain regular touchpoints with partners — including monthly pacing and strategy meetings
• Identify and execute upsell opportunities across FEVO's product suite
• Act as a trusted advisor to partners, delivering actionable insights and recommendations
• Track partner performance against KPIs, proactively flagging risk and surfacing growth opportunities
• Serve as the first point of contact for day-to-day partner questions and routine technical or offer-configuration issues
• Escalate complex technical issues to Revenue Operations or Product/Tech
• Maintain working knowledge of FEVO's platform and offer-building tools
• Serve as FEVO's on-the-ground point of contact in Australia
• Share market insight on the AU sports and ticketing landscape
• Perform other duties as needed

Benefits

• Competitive salary with a performance-based bonus structure tied to account growth and new business targets
• The opportunity to build FEVO's presence in a new market from the ground up
• Flexibility as a remote, region-based role
• Opportunities for professional growth within an innovative, fast-growing organization

Company Description

Annual Base Salary of AUD $120,000 per year

Superannuation: 12% of Annual Base Salary: AUD $14,400

Commission: Up to AUD $25,000

This role requires interested candidates to reside in Australia

Full Australian working rights and relevant industry experience

Flexibility to work evenings, weekends or public holidays when required

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.