[Hiring] Account Manager @Rex Software

Role Description

As an Account Manager at Rex RealTrust, you will own the end-to-end lifecycle of your client portfolio, from onboarding through to long-term relationship management and service optimisation.

Reporting to the Operations Manager, you will work closely with Team Leads, Trust Accountants and Property Management Assistants to ensure clients receive a consistent, high-quality service. Acting as the primary point of contact for your clients, you will:

• Build trusted relationships
• Proactively identify risks and opportunities
• Coordinate resources across the operational teams
• Drive continuous improvement to ensure every client receives exceptional service

This is a hands-on, commercially focused role suited to someone with extensive experience in commercial property management who enjoys partnering with clients, improving processes and helping teams deliver outstanding outcomes.

Qualifications

• Demonstrated commercial property management experience using Cirrus8
• Proven experience in both Commercial Property Management and Trust Accounting
• Strong understanding of commercial property operations, trust accounting processes and industry legislation
• Excellent client relationship and stakeholder management skills
• Outstanding verbal and written communication skills
• Confidence leading client meetings, presentations and training sessions
• Strong organisational skills with the ability to manage multiple priorities and client portfolios
• A proactive, solutions-focused mindset with excellent problem-solving ability
• Commercial awareness and a commitment to delivering exceptional client outcomes

Requirements

• Lead the onboarding of new clients, ensuring a smooth transition into Rex RealTrust systems and processes
• Understand existing client workflows and align them with Rex RealTrust best practice
• Partner with Trust Accountants and Property Management Assistants during the first two to four weeks (depending on complexity) to establish strong foundations
• Act as the primary relationship manager for assigned clients
• Schedule regular client check-ins (weekly during onboarding, transitioning to monthly once embedded)
• Conduct client visits where appropriate to strengthen partnerships
• Monitor service satisfaction and gather client feedback
• Develop and deliver quarterly business review meetings
• Partner with Team Leads to ensure Trust Accountants are meeting client expectations
• Provide structured feedback to Team Leads and support quality assurance escalations
• Work with the Training Manager to identify capability gaps and training needs
• Deliver occasional group training sessions to uplift capability across teams
• Manage workload and portfolio allocation across Team Leads, Trust Accountants and Property Management Assistants to ensure balanced and efficient resourcing
• Facilitate regular team segment meetings to track performance and workforce effectiveness
• Act as the central feedback link between clients, operations and leadership
• Escalate recurring issues and risks in a timely and considered way
• Provide regular reporting on client health, risks and opportunities
• Ensure client satisfaction feedback and insights drive tangible service improvements

Benefits

• Be part of a growing, trusted group supporting property agencies across Australia
• Play a key role in shaping client experience and driving operational excellence
• Work closely with engaged leaders and collaborative, supportive teams
• Enjoy a competitive salary plus an incentive program that rewards performance and contribution
• Make a meaningful impact for clients, your team and the wider business