[Hiring] Director of Account Management @Altus Receivables Managment

Role Description

Altus Commercial Receivables is seeking a visionary and results-driven Director of Account Management to provide strategic leadership for our Account Management department. This role will be responsible for:

• Developing high-performing team members
• Driving client retention and growth initiatives
• Establishing performance standards
• Fostering a culture of accountability, collaboration, and service excellence

The successful candidate will be a proven leader with a passion for coaching and developing talent, creating accountability, and building a high-performance culture. They will:

• Establish and execute departmental objectives
• Drive continuous improvement initiatives
• Ensure the Account Management team consistently delivers value, responsiveness, and strategic partnership to clients

Working closely with Executive Leadership, Operations, and Sales, the Director will:

• Influence business strategy
• Champion client success
• Identify opportunities to enhance service delivery, client retention, and revenue growth

This role requires a leader who can balance people development, operational excellence, and business performance while serving as a trusted partner to both clients and internal stakeholders. The ideal candidate brings:

• A proven track record of building strong client relationships
• Leading high-performing teams
• Leveraging data-driven insights to improve performance, client satisfaction, and revenue growth

Required ability to travel up to 25% to support client relationships, business development efforts, team leadership activities, and company initiatives as needed.

This is a remote/telecommuting position

Qualifications

• Minimum of 10 years of professional experience specifically within the commercial collections industry
• Demonstrated success in client relationship management, account portfolio oversight, and business performance improvement
• Proven leadership experience managing and developing client-facing account management teams, preferably within the commercial collections industry, with demonstrated accountability for measurable performance results
• Extensive knowledge of commercial collections operations, industry best practices, client relationship management, portfolio performance, and operational performance metrics
• Experience developing and executing strategic initiatives to improve departmental performance and profitability
• Exceptional leadership, communication, negotiation, analytical, and problem-solving skills
• Proficiency with CRM systems, performance reporting, and data-driven decision-making

Requirements

• Strong business acumen
• Exceptional communication skills
• Ability to influence outcomes across multiple levels of an organization

Benefits

• Competitive compensation package with a target total annual compensation range of $200,000-$300,000, based on qualifications, relevant industry experience, and proven leadership capabilities
• Final compensation will be determined based on the position’s approved compensation structure

Company Description

Altus Commercial Receivables is a recognized leader in commercial debt recovery, accounts receivable management, and financial solutions. For decades, we have partnered with businesses across a diverse range of industries to:

• Protect cash flow
• Reduce credit risk
• Strengthen financial performance through innovative recovery strategies and exceptional client service

Our reputation is built on trust, expertise, accountability, and a commitment to delivering measurable results for our clients.