[Hiring] Senior Account Director @Ciklum

Role Description

Ciklum is looking for a Senior Account Director to join our team full-time in the US. As a Senior Account Director, become a part of a cross-functional development team engineering experiences of tomorrow. Ciklum is experiencing rapid growth, with the United States representing our primary strategic growth market. We are inviting experienced leadership professionals to drive high-impact digital transformations alongside premier West Coast technology companies, global retail brands, and innovative consumer financial platforms.

As an Account Director, you will serve as a key commercial leader and B2C Subject Matter Expert across our US West Coast region. In this high-visibility role, you will be responsible for scaling established enterprise B2C accounts across the West Coast tech and consumer landscape, while actively driving commercial development and expansion into key regional and global brands spanning Retail, Consumer Financial Services, and Consumer Tech.

Combining deep domain expertise in consumer digital experiences with strategic account management, you will serve as a trusted advisor to C-suite executives, guiding complex digital transformation initiatives, omnichannel commerce modernizations, and customer-facing digital products.

You will champion AI-driven customer transformations, modern product delivery, and digital execution techniques to maximize customer engagement, retention, and account growth. You will partner closely with global delivery management, technical practice leads, and executive leadership to drive substantial business impact.

Responsibilities

• Strategic Account Leadership & Growth: Own and execute comprehensive portfolio plans for our strategic West Coast B2C accounts across Retail, Consumer Finance, and Tech.
• AI Transformation & B2C Innovation: Guide clients on leveraging Enterprise AI, Generative AI, and predictive analytics to power personalized customer journeys.
• Commercial & Pipeline Development: Actively identify, qualify, and close expansion opportunities within existing strategic B2C accounts.
• Domain SME & C-Suite Engagement: Function as a Subject Matter Expert in consumer engagement and B2C digital ecosystems.
• P&L & Portfolio Accountability: Take ownership of account-level P&L across your portfolio.
• Modern Digital Delivery Governance: Advocate for agile product development, DevOps/DevSecOps practices, and AI-assisted engineering tools.
• Matrix Leadership & Escalation: Collaborate with cross-functional delivery teams to ensure flawless program delivery.
• Cross-Functional Collaboration: Partner with global practice leads to design and package custom solutions.
• Partnership Growth Focus: Takes ownership of some domain focused partnerships with regional partners to accelerate growth.

Qualifications

• Minimum of 10+ years in technology consulting, IT services, digital transformation, or custom software engineering.
• At least 8+ years dedicated specifically to account management, client relationship leadership, and commercial growth.
• Demonstrated background managing enterprise accounts within Retail, Consumer Financial Services, and Consumer Tech platforms.
• Proven track record of navigating, growing, and managing enterprise accounts across the US West Coast technology and corporate landscape.
• Strong understanding of how AI/ML, personalization engines, data pipelines, and cloud platform modernizations are applied.
• Hands-on familiarity with modern software development methodologies and delivery tools.
• Proven history of consistently meeting and exceeding multi-million-dollar booking quotas and revenue targets.
• Exceptional capability to build trust with C-Level executives.
• Expert capability in deal structuring, MSA/SOW negotiations, and outcome-focused pricing structures.

Benefits

• Strong community: Work alongside top professionals in a friendly, open-door environment.
• Growth focus: Take on large-scale projects with a global impact and expand your expertise.
• Tailored learning: Boost your skills with internal events, Udemy access, language courses, and company-paid certifications.
• Endless opportunities: Explore diverse domains through internal mobility.
• Care: Healthcare, Basic Life Insurance, Short and Long-term disability insurance according to the Company’s Benefit Plans.