[Hiring] Director of Account Management @Aria Care Partners

Role Description

We are seeking a dynamic sales leader to drive the success of our account management team. This is a fully remote role overseeing the assigned territory. Travel expectation: up to 50%.

The Director of Account Management is responsible for overseeing the account management team, driving customer retention and growth, and ensuring long-term client satisfaction. This role develops and executes account strategies, mentors team members, and collaborates cross-functionally to enhance the customer experience and maximize revenue.

What You’ll Do

• Lead and mentor account management team to achieve retention and expansion goals
• Develop and implement strategic plans to manage and grow key client accounts
• Act as primary contact for high-value clients, ensuring their needs are met
• Monitor account health and performance metrics; adjust strategies as needed
• Identify opportunities for upselling and cross-selling within existing accounts
• Resolve client issues and complaints promptly to maintain trust and satisfaction
• Collaborate with sales, marketing and product teams to improve service delivery
• Prepare and present reports on account status, performance and forecasts
• Foster a culture of continuous improvement and customer focus

Qualifications

• 7+ years of experience in Account Management, with at least 3 years in a leadership role
• Proven track record of driving customer retention and revenue growth
• Strong leadership, communication and interpersonal skills
• Ability to analyze data and translate insights into actionable strategies

Requirements

• CRM proficiency (e.g. Salesforce, HubSpot)
• Strategic thinking and problem solving
• Contract negotiation and client relation management
• Team development and performance coaching
• Health/life insurance license

Benefits

• This role includes a competitive base salary plus uncapped commission!
• Paid Time Off (PTO), which starts accruing from your first day at work
• Generous paid holiday schedule, including a FULL WEEK OFF at Christmas
• 401k Retirement Plan with 100% Company Match on your first 4%
• Medical insurance
• Dental insurance
• Vision insurance
• Company match for Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Company paid Employee Assistance Program (EAP)
• Life and disability insurance
• Wellness program
• And more!