[Hiring] Director of Account Management @Vynca

Role Description

As the Director of Account Management, you will build and lead the success, growth, and retention of our health plan partnerships. A key focus of this role is ensuring clients achieve measurable outcomes through the successful adoption and expansion of Vynca’s core CalAIM lines of business - Enhanced Care Management (ECM) and Community Supports (CS) - along with our active California Integrated Care Management (CICM) partnerships.

This role combines strategic partnership leadership and growth accountability. You will guide account strategy, ensure successful delivery across complex value-based healthcare partnerships, and drive portfolio growth through renewals, expansions and strong client outcomes. Deep working knowledge of Medi-Cal managed care contracting and CalAIM benefit categories is essential.

The Manager of Account Management acts as both senior relationship lead and internal orchestrator, ensuring cross-functional teams deliver measurable value for clients while maintaining strong financial performance.

Kindly note we are only considering applicants in California at this time.

What you'll do

• Client Portfolio Success
  • Serve as the relationship owner for our value-based health plan partnerships
  • Build trusted relationships across multiple stakeholders at the plan
  • Understand client strategic priorities, population health goals, and success metrics
  • Act as the primary advocate for client needs
  • Ensure long-term client satisfaction, retention, and strategic alignment
  • Establish and maintain scalable processes and playbooks for account management
• Contract & Performance Stewardship
  • Drive successful adoption and performance of ECM and support other active partnerships
  • Monitor performance against contracted metrics including Medi-Cal/DHCS requirements and CalAIM program deliverables for referral acceptance, member engagement, and care plan completion
  • Own the day-to-day relationship against the MSAs and contract terms (e.g., SLAs)
• Strategic Growth & Retention
  • Own revenue realization including contract renewals, rate negotiations and amendments
  • Develop and own strategic account plans that identify risks, opportunities, and growth pathways
  • Identify upsell and cross-sell opportunities as clients expand program adoption, including expansion into additional CalAIM Community Supports Programs
  • Forecast revenue and account health across the portfolio
• Strategic Reviews
  • Lead Monthly or Quarterly Business Reviews with clients
  • Monitor KPIs, SLAs, and operational outcomes, translating performance into business impact (ROI, savings, quality and growth)
  • Track DHCS policy and CalAIM program changes and translate them into partner-facing guidance and account strategy
• Operational Liaison
  • Coordinates eligibility files, claims/encounter data exchange, and authorization workflows between systems
  • Troubleshoots data discrepancies (enrollment mismatches, claims denials, encounter data rejections) and works with the health plan
  • Manages escalations when service delivery breaks down
• Reporting & Analytics
  • Understands how the health plan's quality and outcomes metrics and contracted quality incentive payments are measured
  • Builds and delivers regular performance and quality dashboards
  • Be conversant in the plan's own analytics
• Regulatory & Compliance Awareness
  • Understands the regulatory environment and Medicaid managed care rules and state-specific mandates such as CalAIM in California
  • Ensures the vendor's service delivery remains compliant with the plan's regulatory obligations
• Cross-Functional Internal Coordination
  • Acts as the internal voice of the client
  • Coordinates internally across internal teams: clinical, IT/data, finance, and legal to solve plan issues
  • Often the first to sense contract risk and must escalate internally before it becomes a retention crisis

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field required; advanced degree (MBA, MHA, or similar) preferred.
• 10+ years of experience in account management, client partnerships, or strategic client success working with organizations servicing health plans in government-sponsored lines of business, including 5+ years with managed Medicaid and CalAIM.
• Direct working knowledge of Enhanced Care Management (ECM) required; familiarity with California Integrated Care Management (CICM) and Community Supports (CS) highly preferred.
• Experience partnering with health plans, value-based care organizations, health systems, and community-based provider networks, including ECM Lead Entities.
• Strong understanding of Medi-Cal managed care contracting, DHCS requirements, and CalAIM policy guides.
• Strong commercial acumen, including experience with contracts, pricing models, and margin management.
• Track record of managing a high-value client portfolio, with measurable success in retention and partnership expansion.
• Exceptional interpersonal and executive communication skills with the ability to build trusted relationships across clinical, operational, and executive stakeholders.
• Working knowledge of healthcare regulatory and compliance standards, including HIPAA and other requirements relevant to payer and provider partnerships.
• Experience using CRM platforms and reporting tools to monitor client performance, pipeline, and account health. Hubspot experience is highly preferred.
• Willingness and ability to travel up to 25% for client meetings and team collaboration.

Additional Information

• The hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks.
• Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment.
• Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein.
• Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved.
• Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire.
• Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace.