[Hiring] Director, Client Partner @Nymbus, Inc.

Role Description

The Director, Client Partner owns a full book of Tier 1 (Growth/Earn) accounts end to end and also carries Tier 3 (Launch) accounts through graduation into steady state. This person operates independently, building renewal decision memos, running business reviews, and building multithreaded relationships at the Director/VP level inside client organizations.

What You Will Own

• Book Ownership
  • Serve as primary relationship owner for all assigned accounts from deal close forward, accountable for NRR, renewal, and expansion revenue within the book.
  • Own Tier 1 (Growth/Earn) accounts end to end: renewal decision memos, early capture before notice deadlines, and expansion motions through to signed dollars.
  • Carry Tier 3 (Launch) accounts through implementation and graduate them cleanly to Tier 1 or Tier 2 on schedule.
  • Receive a full context handoff at deal close before being introduced to the client as the single, permanent point of contact.
• Relationship & Account Management
  • Run business reviews independently at the tier-appropriate cadence (quarterly QBRs for T1), building relationships at the Director and VP level within each account.
  • Provide executive liaison support during implementation — bi-weekly touchpoints with client sponsors.
  • Develop and maintain account plans with success metrics and 90-day health targets for every assigned client.
  • Serve as internal escalation sponsor when satisfaction risk emerges, authoring a resolution plan within 5 business days of any escalation.
• Retention & Growth
  • Author and keep current a Renewal Decision Memo for every Earn-posture account.
  • Secure signed terms ahead of the notice deadline on Earn-posture accounts (“Early Capture”).
  • Identify and advance expansion opportunities proactively, surfacing pipeline two or more quarters ahead of expected close.
  • Own and execute the remediation plan when quarterly reference status drops.
  • Author a churn postmortem within 30 days of any account loss or material contraction.
• Other duties as assigned.

Qualifications

• 8–12 years of experience in enterprise account management, client/customer success, or client-partner roles in SaaS or financial-services technology.
• Demonstrated ownership of NRR at the book level and end-to-end leadership of negotiated renewals.
• Track record running expansion motions (cross-sell, upsell, net-new builds) through to signed dollars.
• Experience stepping into client relationships mid-cycle and building trust quickly.
• Ability to run a multi-account portfolio independently with minimal oversight.
• Proficiency with Salesforce and a CS/account-health platform; strong commercial instinct without being transactional.

Requirements

• Community banking, credit union, or fintech industry experience.
• Experience operating in a segmented, tiered account-coverage model (strategic / growth / core / launch).

Benefits

• Base salary range: $135,000 to $150,000 annually.
• Annual cash bonus and equity eligibility, if applicable.
• Remote Work Environment.
• Health, dental, and vision insurance, including HSA/FSA/DCA.
• 401(k) plan.
• Flexible time-off and company holidays.
• Additional paid volunteer day.
• Supplemental Insurance Programs, including voluntary Life, Accident, Critical Illness, Pet Insurance.
• Employee Assistance Programs [EAP].
• Wellness programs.
• Growth and development programs.