[Hiring] Director, Account Management @ICON plc

Role Description

The Director, Account Management within the Strategic Partnership & Integration Solutions Team serves as a partnership build methodology expert and drives all aspects of partnership infrastructure creation and optimization. This role ensures successful partnership launch, sustainability, and ongoing optimization.

Key Responsibilities

• Partnership Early Engagement Activities
  • Contribute to RFIs / RFPs with partnership content
  • Contribute to partnership level bid defenses
  • Engage with key partnership level internal and external leaders to understand partnership needs
  • Work with the partnership Commercial Lead and Partnership Relationship Lead to ensure opportunities for all ICON services are highlighted
• Partnership Build & Optimization
  • Develop comprehensive partnership build and optimization plans tailored to the needs of each strategic partnership
  • Define workstreams, milestones, dependencies, deliverables, timelines, and success measures
  • Establish governance structures, stakeholder engagement maps and plans, communication frameworks, and operational processes
  • Continuously evaluate partnership performance and identify opportunities for optimization and efficiency improvements
• Build Execution & Delivery
  • Lead the implementation of partnership build and optimization plans from initiation through completion
  • Drive timely completion of all build activities while maintaining high standards of quality and compliance
  • Monitor progress against agreed milestones, proactively identifying risks, issues, and mitigation strategies
  • Ensure all partnership deliverables are completed, documented, and transitioned effectively into business-as-usual operations
• Stakeholder & Client Engagement
  • Serve as a primary point of contact for partnership build and optimization activities
  • Build and maintain strong working relationships with sponsors, internal cross-functional stakeholders, and key partnership leaders
  • Facilitate effective decision-making through clear communication, issue resolution, and escalation management
  • Provide regular status updates, executive-level reporting, and progress communications to stakeholders
• Partnership Kick-Off & Logistics Management
  • Design, propose, and facilitate Partnership Build Kick-Off Meetings
  • Define meeting objectives, agendas, and expected outcomes
  • Oversee build logistics, including stakeholder participation, meeting schedules, communications, documentation, and action tracking
  • Oversee support activities and ensure effective coordination of administrative and operational tasks
• Partnership Framework / Infrastructure
  • Ensure alignment between client expectations and internal delivery teams
  • Deliver and effectively roll out a customized, sustainable partnership framework
  • Ensure maintenance of the built infrastructure through appropriate transitions and guidance materials
  • Maintain periodic follow up with partnership leaders following build transitions to ensure optimization
  • Re-engage as needed for partnership optimization activities
• Continuous Improvement & Best Practices
  • Design partnership level health assessments, analyze results, and provide guidance on action plans
  • Apply established partnership methodologies, tools, templates, and best practices across engagements
  • Capture partnership level lessons learned and incorporate continuous improvement opportunities into future partnership builds
  • Contribute to the development and enhancement of SPIS partnership frameworks, standards, and operating models
  • Support the advancement of scalable partnership management capabilities across the organisation

Qualifications

• Bachelor's degree
• Minimum of 5 years’ experience leading complex cross-functional initiatives, partnership implementations, program delivery, or operational transformation efforts
• Minimum of 5 years’ direct Operational experience in a portfolio / partnership leadership environment
• Proven ability to manage multiple priorities, stakeholders, and deadlines simultaneously
• Strong project planning, organization, and execution skills
• Excellent communication, facilitation, presentation, and stakeholder management abilities
• Experience driving initiatives through influence rather than direct authority
• Demonstrated ability to identify risks, solve problems, and deliver results in dynamic environments

Benefits

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways
• Benefits may vary depending on role and location

Company Description

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients, and suppliers.