[Hiring] Dealer Relations Manager @S&P Global Mobility

Role Description

As a Dealer Relations Manager, you must possess superior communication skills that enable you to build high-level relationships throughout the entire dealership. You consistently demonstrate a clear comprehensive understanding of our dealer partners' goals, pain points, markets, and their competitors, as well as automotive business trends. You are highly organized, task and detail-oriented, articulate, flexible, self-motivated, and capable of working well under pressure. You are driven to provide the highest level of unwavering customer service through coaching, training, and consultation. Your professional experience has instilled a sense of urgency without compromising the strategic approach to achieve success for our dealer partners.

Qualifications

• Bachelors’ degree in Business, Management, Marketing or a related field
• 3-5 years professional experience working in sales, marketing or customer service in a luxury automotive retail environment
• Significant experience working with CRM tools and are at ease with technology
• Ability to think quickly on your feet and handle ambiguity
• Strong oral and written communication skills
• Demonstrated business and financial acumen in daily work
• Ability to establish rapport and develop meaningful relationships with clients
• Effective negotiation skills, finding win-win solutions to problems
• Proactive in soliciting feedback, asking clarifying questions, and resolving issues in a non-confrontational way
• Ability to perform as part of a larger team and work independently to schedule and prioritize work
• Regularly assess own performance and adapt work to achieve better results
• Must believe in what you do and feel a vested interest in the company’s success

Requirements

• Responsible for day-to-day dealer relationship management and champion the adoption and ongoing use of the company product in the dealerships
• Execute launch planning, manage product implementation, and deliver initial and ongoing training to meet the needs of the dealers in their area through regular monthly performance visits
• Serve as first point of contact for handling dealership issues and follow up on escalated issues
• Bring best practice knowledge of the product into the client organization to support the company’s value proposition
• Ensure that product changes, new features, and releases are communicated and implemented in a timely manner to accounts
• This position will cover a geographical area and work as part of a larger team reporting to a Director of Dealer Relations
• Responsible for the retention of 20+ accounts
• This role requires 80%-100% travel within the region and nationally as needed

Benefits

• The anticipated base salary for this position will be $120K - $130K
• Final base salary will be based on geographic location, experience level, skill set, training, licenses, and certifications
• This role is eligible for an annual incentive plan
• This role is eligible to receive additional Mobility Global benefits