[Hiring] Customer Success Advisor @Sword

Role Description

Sword is looking for an Advisor, Health Plans to own several of our most strategically important health-plan relationships. This is a senior individual-contributor role with direct accountability for revenue retention, member marketing access, relationship strength, and the account conditions that enable cross-sell and upsell.

• Act as the general manager of a concentrated payer portfolio.
• Work spans claims and ROI economics, marketing approvals, member access, product expansion, executive relationships, and complex operating dependencies.
• Identify the real constraint, understand the economics and evidence, and mobilize teams you do not manage.
• Sales will own commercial negotiations; you will build relationships and gather intelligence to support these negotiations.

What you’ll be doing:

• Own the success of a concentrated portfolio of strategic health-plan relationships, protecting revenue retention and creating conditions for growth.
• Secure and expand approvals, channels, data, and subsidiary participation to put Sword in front of eligible members.
• Build a multi-threaded network across economic, clinical, operational, and executive stakeholders.
• Interrogate claims, utilization, outcomes, guarantees, attribution, and ROI evidence; lead account strategy, value communication, business reviews, and escalations.
• Partner with Sales on cross-sell and upsell; mobilize Sword's internal specialists as resources in an account plan you still own.
• Operate with significant autonomy, identifying emerging risks and opportunities, defining strategy, and driving execution across the organization.

Qualifications

• Substantial experience managing health plans as customers from a digital-health, healthcare-technology, benefits, navigation, PBM, payer-services, or similarly relevant vendor.
• A track record of retaining and growing consequential payer relationships, including securing marketing access or comparable downstream action.
• Working depth in claims and ROI economics, with the ability to interrogate methodology and reconcile conflicting evidence.
• Strong executive judgment and exceptional written and verbal communication across functions, levels, and competing stakeholder interests.
• Hands-on analytical self-sufficiency and a low-ego, high-ownership operating style.
• Willingness to travel domestically up to 10%.
• The ability to thrive in highly ambiguous environments where priorities evolve quickly.

Requirements

• Every hire must demonstrate at least Level 1 AI proficiency.
• AI fluency is a core expectation at Sword, assessed against a three-level framework:
• Explorer (Level 1) — Uses AI daily to boost personal productivity.
• Builder (Level 2) — Creates workflows and tools that elevate the whole team.
• Integrator (Level 3) — Embeds AI into products and processes at scale.

Benefits

• Total Compensation Range: $147,700 — $232,100 USD.
• Country-specific benefits may vary and will be detailed separately.
• Sword offers additional benefits beyond total compensation.