[Hiring] Client Value Partner @Celonis

Role Description

The Client Value Partner (CVP) role is a key addition to our broader Value Engineering team and will play a crucial role in Celonis’ growth strategy. As a CVP, you will spearhead our mission of AI-driven business transformations with our most strategic customers.

• Lead extensive teams of Celonis experts to ensure the success and satisfaction of top customers.
• Act as the accountable lead for customer success, engaging with C-Level Executives to define the long-term vision for utilizing Celonis.
• Collaborate with cross-functional Celonis teams to drive measurable business impact across various processes and industries.
• Champion transformational initiatives across Celonis and customer accounts to maximize value and drive business transformation.

Qualifications

• Minimum 15 years of relevant customer success, strategy consulting, or related experience in Industry required; MBA strongly preferred.
• Strong experience in driving measurable results and outcomes through end-to-end large scale transformation programs.
• Experience with AI-based transformation is a strong plus.
• Deep exposure to and experience with successful change management practices.
• Ability to navigate large global organizations and persuade through data and confidence.
• Consultative approach when engaging with senior executives.
• Strong understanding of SaaS platforms and experience in Solution Design.
• Builder Mindset and experience in AI solution design and rollout are a plus.
• Strong team player with a patient and entrepreneurial leadership style.
• Project management skills to organize and manage multiple streams.
• Strong communication skills to translate Celonis use cases into customer business landscape.
• Self-motivated and proactive team player.
• Able to thrive in fast-paced, collaborative, and ambiguous environments.
• Willing to travel to meet customer stakeholder needs (approx. 70%).

Requirements

• Accountable Program Lead & Engagement Manager
• Develop and maintain strong relationships with key stakeholders, including C-level internal/external executives.
• Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams.
• Mentor customers on organization design and maturation of Centers of Excellence.
• Mentor and coach team members, providing guidance and support for their success.
• Responsible for the end-to-end customer value journey.
• Influence key customer stakeholders through executive communication and product knowledge.
• Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
• Resolve customer escalations by orchestrating internal teams efficiently.
• Drive value realization and adoption within accounts, ensuring high-quality project completion.
• Organize and lead customer advisory boards to address industry-specific challenges.
• Act as the voice of the customer within the company.
• Drive customer presence at key Celonis and industry events.
• Collaborate on innovation or new asset development in specific domains.

Benefits

• Pioneer Innovation: Work with the global leader in Process Mining and AI-driven business operations.
• Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs).
• Unrivaled Family Support: Inclusive parental leave policy—24 weeks for primary carers and 12 weeks for supporting carers.
• Work-Life Integration: Enjoy Unlimited PTO and a flexible hybrid work model.
• Continuous Growth: Elevate your skills through our learning framework and mentorship programs.
• Holistic Well-being: Subsidized Wellhub memberships and mental health counseling.
• Drive Sustainability: Participate in annual Impact Days to volunteer for community causes.
• Global Inclusion & Belonging: Engage in our Inclusion Think Tank and annual Inclusion Days.
• Value-Driven Impact: Join a mission-led organization with core values driving every decision.