[Hiring] Client Success Manager @Experian

Role Description

WEST COAST CANDIDATES PREFERRED FOR THIS ROLE.

As a Client Success Manager, you will:

• Partner with the Client Executive on the Experian Health Sales team regarding the expansion of the products.
• Collaborate with the Relationship Manager to build and maintain trusting relationships with customers.
• Work with the Support and Optimization teams to ensure the best client experience.
• Understand Experian Health product capabilities and provide consultative guidance to clients throughout their life cycle.
• Acclimate and understand client implementation to facilitate updates, additions, and fixes to client setup.
• Partner with Customer Support, Optimization, Product, and Development teams to help clients navigate tickets and enhancement requests with minimal delay.
• Evaluate customer use of Claimsource, Denial Manager, Enhanced Claim Status, and (ERA) Electronic Remittance Advice products to recommend best practices configuration and solutions to improve the customer experience.
• Develop expertise in Claimsource, Denial Manager, Enhanced Claim Status, and (ERA) Electronic Remittance Advice product suite.
• Partner with Relationship Manager on Quarterly Business Reviews, showcasing client successes and Return on Investment for Claimsource, Denial Manager, Enhanced Claim Status, and (ERA) Electronic Remittance Advice.
• Develop comprehensive strategies to improve client retention, engagement, and expansion by identifying important metrics and success factors.

Qualifications

• 5+ years' experience in healthcare IT industry and healthcare revenue cycle required.
• 3+ years' Healthcare Revenue Cycle Account Management experience, claim systems, and ERA (electronic remittance advice).
• 2+ years' experience with Claimsource, Denial Manager, Enhanced Claim Status, and Electronic Remittance Advice.
• 2+ years' Salesforce or similar CRM expertise.
• 2+ years' hands-on Epic expertise is beneficial.
• Epic Resolute HB/PB certification is beneficial.
• Travel to client sites required (20-25%).
• Bachelor's degree or equivalent experience.

Benefits

• Great compensation package and bonus plan.
• Core benefits including medical, dental, vision, and matching 401K.
• Flexible work environment, ability to work remote, hybrid, or in-office.
• Flexible time off including volunteer time off, vacation, sick, and 12-paid holidays.
• Explore all our exciting benefits here: myexperianbenefits.com

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.