[Hiring] Healthcare Client Partner @FranklinCovey

Role Description

The Healthcare Client Partner is responsible for cultivating, expanding, and deepening relationships with existing healthcare accounts. This role focuses on driving revenue growth through renewals, upselling, and cross-selling, while ensuring long-term client satisfaction and measurable impact. The Healthcare Client Partner will be pivotal in retaining and growing a book of business by developing strategic partnerships with key stakeholders within health systems, acute care organizations, and large healthcare enterprises.

Essential Job Functions

• Client Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders within assigned Healthcare Market accounts to foster trust and loyalty.
• Business Growth: Identify and pursue opportunities for expanding the book of business within existing accounts, focusing on upselling and cross-selling initiatives.
• Strategic Planning: Collaborate with clients to understand their business objectives and challenges and develop tailored strategies that align our solutions with their needs.
• Account Monitoring: Regularly assess account performance, tracking key metrics and customer feedback to ensure satisfaction and drive retention.
• Cross-Functional Collaboration: Work closely with internal teams, including sales, marketing, and product development, to ensure alignment on client needs and deliverables.
• Reporting and Analysis: Prepare and present detailed reports on account performance, pipeline growth, and industry trends to both internal stakeholders and clients.
• Problem Resolution: Address client concerns promptly and effectively, ensuring timely solutions and a high level of client satisfaction.

Qualifications

• Bachelor’s or advanced degree in Business Administration, Marketing, or a related field
• 3+ years of experience in account management, sales, or business development
• 3+ years of experience managing and growing Enterprise healthcare accounts

Requirements

• Experience selling into or operating within acute care or health system environments (e.g., IDNs, regional health systems, academic medical centers, or large multi-site hospital groups)
• Proven track record of retaining and expanding complex healthcare accounts; direct experience building relationships with operational and executive stakeholders within health systems or acute care settings
• Strong understanding of Healthcare Market client needs and market trends within the industry
• Excellent communication, negotiation, and interpersonal skills
• Ability to work independently and collaboratively in a fast-paced environment
• Proficiency in CRM software and Microsoft Office Suite
• Strong analytical and problem-solving skills, with a results-oriented mindset

Benefits

• Medical, dental, and vision insurance
• HSA
• Employee stock purchasing program
• 401(k)
• Paid time off
• Holiday pay
• And more