[Hiring] Senior Dealer Relationship Manager @Upstart

Role Description

As the Senior Dealer Success Manager – Auto Retail (Southeast) at Upstart, you will play a pivotal role as the main point of contact for dealers in your assigned Southeast market. You’ll drive retail growth, onboard new partners, and serve as the ultimate product ambassador — part consultant, part strategist, and part relationship-builder, bringing the voice of the dealer back to our product and engineering teams.

• Build and grow your market by meeting with dealership partners in person and virtually, promoting the Upstart Auto Finance program.
• Lead hands-on onboarding and deliver engaging training sessions for new dealer partners.
• Serve as your dealers’ trusted advisor — solving problems, answering questions, and unlocking value.
• Partner with cross-functional teams to get dealers what they need, fast.
• Keep accurate, up-to-date records of dealer interactions in Salesforce or a similar customer success platform.
• Bring the voice of the dealer to our product and engineering teams, and continuously seek process improvements that drive better experiences for dealers and car buyers.

Qualifications

• 5+ years of experience as a Dealer Relationship Manager for an indirect auto finance lender, with a proven track record working with dealers.
• Experience in indirect auto finance, F&I, and the dealer finance process.
• Experience with Salesforce or a similar CRM/CSM platform.
• Ability to analyze data and clearly communicate trends, and ability to travel up to 50%+ within your market.
• Preferred location: Southeast United States (GA, TN, AL, MS).

Requirements

• Experience in a startup or SaaS company.
• Experience in a dealer-facing role at an auto fintech.
• Bachelor’s degree in Sales, Communications, or a related field.
• Knowledge of competitor rate sheets and program changes in the indirect auto finance space.

Benefits

• Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly.
• Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada).
• Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only).
• Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
• Health Savings Account contributions from Upstart for eligible plans (US only).
• Income protection benefits, including life insurance and disability coverage for added financial security.
• Paid time off, sick leave, and company holidays, in line with local requirements.
• Paid family and parental leave to support caregiving and major life moments (duration varies by country).
• Family-centered benefits to support fertility, parenthood, and caregiving needs.
• Employee Assistance Program (EAP) offering mental health support and life-centered resources.
• Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only).
• Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you.
• Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from.
• Connection and community through team events, all-company updates, and employee resource groups (ERGs).
• Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City.