[Hiring] Client Success Manager @Huzzle

Role Description

We are looking for a proactive, bilingual professional to join a fast-paced logistics team as an Account Manager / Client Success Manager. This is a unique, high-growth opportunity designed for individuals who want to move beyond basic tracking and tracing into a full-cycle commercial role. You will start by mastering the operational foundations of freight brokerage and rapidly transition into managing key accounts, quoting freight, and negotiating with carriers. If you are a natural problem-solver who thrives on ownership and clear communication, this role offers a direct path to professional advancement and significant commission-based earning potential.

Key Responsibilities

• Operations & Execution (Phase 1): Vet carriers, track and trace active shipments, maintain shipment visibility, and manage proactive communication with drivers regarding pickup and delivery status.
• Problem Resolution: Identify potential service failures before they impact the client, managing shipment exceptions like late pickups or carrier fall-offs.
• Commercial Development (Phase 2): Learn to research market rates using industry tools, source qualified carriers, and negotiate rates to balance service quality with profitability.
• Account Management (Phase 3): Take full ownership of assigned customer accounts, managing the entire lifecycle from initial quote request to successful delivery and retention.
• Relationship Building: Develop long-term trust with existing clients by providing rapid responses, accurate pricing, and consistent service reliability.
• Data Integrity: Maintain precise records within the Transportation Management System (TMS) and provide professional shipment updates via email and phone.

Qualifications

• Fluent professional proficiency in both English and Spanish (written and verbal).
• Strong confidence in telephone communication and negotiation.
• Exceptional attention to detail and the ability to manage multiple high-priority shipments simultaneously.
• A proactive, "ownership" mindset—noticing what needs to be done and acting without being told.
• Ability to work a Thursday–Monday schedule (8:00 AM – 5:00 PM EST) during the development phase.
• High level of personal accountability and resilience in a fast-paced environment.

Nice-to-Haves

• 1–2 years of experience in freight brokerage, logistics coordination, or carrier sales.
• Experience with industry tools such as DAT, Truckstop, or Tai Software.
• Previous experience sourcing and negotiating with U.S. motor carriers.
• Familiarity with specialized freight, including Produce, Reefer, Flatbed, or Oversize loads.

Benefits

• 💰 Competitive base salary with high-impact commission structure
• 🌎 100% Remote work environment (LATAM focus)
• 🚀 Accelerated career path to Account Management within 3–6 months
• 📈 Performance-based advancement and schedule flexibility upon promotion
• 🎯 Comprehensive training in U.S. logistics and commercial negotiation
• 🤝 Dynamic, family-owned culture built on accountability and trust