[Hiring] Client Service Manager @Gallagher

Role Description

At Gallagher, we’re looking for a Client Service Manager to join our Small Group Employee Benefits team. You’ll manage a group of accounts, ensuring our clients feel supported and valued every step of the way. This role is all about building strong relationships, delivering tailored solutions, and making a real impact on our clients’ success.

• Be the go-to person for your clients, ensuring their needs are met with care and precision.
• Lead the renewal process, working closely with our Production team to deliver the best solutions on time.
• Strengthen relationships with clients by providing exceptional service and identifying opportunities to offer additional support.
• Help secure existing business while driving the sale of new services and coverage options.
• Collaborate with internal teams to ensure smooth account management and client satisfaction.

Qualifications

• Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience.
• Ability to travel up to 25% of the time.
• Proficiency in Microsoft Office.

Requirements

• Must obtain Life & Health License within the first 90 days of employment, if not already licensed.
• Experience in account management or a similar client-facing role.
• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.

Behaviors

• A knack for building and maintaining strong client relationships.
• The ability to explain complex insurance solutions in simple terms.
• A proactive approach to problem-solving and delivering results.
• Experience in account management or a similar client-facing role.
• A commitment to ethical practices and doing business the right way.
• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support your well-being.
• Career development opportunities and ongoing learning.
• A collaborative, people-first culture with accessible leadership.
• The opportunity to do meaningful work with global reach and local impact.