[Hiring] Client Service Director @CVS Health

Role Description

The Client Service Director is a leadership role managing a team and we have a preference for qualified candidates in the Southeast region of the US. The Client Service Director leads and manages an Account Executive team responsible for building strong personal and collaborative partnerships with an assigned book of business to achieve customer satisfaction, retention, and profitable growth and execute cross-sell and conversion initiatives.

• Executes retention and grow the book strategy for a book of business, including discussions on service levels and expectations, process improvements, operation of benefit plans, identification of gaps in service levels, and determination of root causes and solution development.
• Provides oversight, training, and direction to the account team; plans, staffs, and organizes timely coordination of goals and projects; provides appropriate and effective training programs and materials for all sales departments.
• Ensures consistent service to constituents by monitoring performance measures and allocating staff resources to meet service expectations.
• Attracts, selects, and retains high-caliber, diverse talent. Develops, motivates, evaluates, and coaches staff on work procedures, renewal processes, proper call handling, and teamwork to deliver excellent constituent service.
• Continually looks for opportunities to increase customer/broker satisfaction and team efficiency.
• Assists with the organization of all activities related to product training and development seminars involving department staff in all locations; performs ongoing monitoring to ensure the desired results are attained.
• Required to communicate with internal and external parties.
• Travel to offsite locations for in-person meetings.

Qualifications

• 7+ years of Self-funded health care experience.
• 7-10 years sales and/or account management experience in health care.
• Current Health & Life license.
• Previous client management experience with carrier, TPA or account management with broker experience.
• History of successful client account retention rate and revenue growth.
• Experience with large National size clients is a plus.
• Ability to travel as needed.

Requirements

• Bachelor’s Degree or equivalent work experience.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.