[Hiring] Director, Account Services @bswift

Role Description

The Director, Account Services leads the account management function within the bswift Communication Agency. This is a newly created role, built to bring structure, consistency and strategic leadership to a team that sits at the center of how our clients experience bswift.

Reporting to the Vice President, Engagement Solutions, you will:

• Lead and develop a team of account managers.
• Own the standards and processes by which client work moves through the agency.
• Serve as the team’s strongest advocate.
• Partner closely with the Senior Directors, Communication and collaborate with our Creative and Operations teams.

We are looking for a leader who is energized by building something. You will inherit a talented team and a real opportunity to move the function from tactical execution toward proactive, strategic partnership.

Qualifications

• Ten or more years of experience in project management, account management or client services.
• At least two to three years directly managing and developing people.
• Demonstrated success leading teams that deliver complex, multi-stakeholder client projects on time and within budget.
• Deep knowledge of client management best practices.
• Proven ability to design and implement processes and workflows that measurably improve efficiency and quality.
• Hands-on experience with workflow and project management platforms such as Monday.com.
• Exceptional written and verbal communication skills.
• Excellent organizational skills, attention to detail and problem-solving skills.
• Strong time management skills.
• Ability to function well in a fast-paced and at times high-pressure environment.
• Proficiency with the Microsoft suite.
• Bachelor’s degree or equivalent practical experience.

Requirements

• Lead, coach and develop a team of six account managers.
• Hire, onboard and train new account managers.
• Serve as a visible advocate for the account management team.
• Balance workload and resourcing across the team.
• Establish clear expectations, competency standards and career paths for the account management function.
• Own the overall health of the agency’s client relationships.
• Directly manage a small volume of high visibility and revenue accounts.
• Set and enforce best practices for client management.
• Step in on complex, high-visibility or at-risk accounts.
• Identify opportunities to strengthen and expand client relationships.
• Own and continuously refine the agency’s project management standards.
• Ensure projects are scoped, scheduled, resourced and delivered on time.
• Maximize the capability of the agency’s project management platform.
• Stay at the forefront of AI and emerging tools in project and account management.
• Report to the Vice President, Engagement Solutions.
• Collaborate with various teams to ensure coordination and knowledge sharing.

Benefits

• Comprehensive Health Benefits: Access to health, dental, and vision plans.
• Competitive Compensation: A compensation package that recognizes your skills and contributions.
• Remote first, Office friendly environment.
• Retirement Savings Plans: Options to help you plan for a secure financial future.
• Professional Development: Opportunities for career growth and training.
• Supportive Culture: A work environment that encourages collaboration and open communication.
• Employee Wellbeing Initiatives: Programs focused on mental health and wellness resources.
• Make an Impact: Your work contributes to transforming benefits administration.