[Hiring] Account Director, Mid-Market @Fetch

Role Description

The Account Director, Mid-Market Growth leads client relationships and plays a critical role in retention and growth. This role is high-impact, client-facing, and contributes directly to revenue through individual and pod quota ownership.

In this role, you will:

• Develop strategic campaigns
• Build and expand executive relationships
• Develop expertise in Fetch’s offerings
• Apply tools and workflows to improve accuracy and efficiency across your pod
• Leverage AI-enabled tools and workflows to drive efficiencies, improve data accuracy, and enhance client engagement

This is a full-time role that can be held from one of our US offices or remotely in the United States.

Role Responsibilities

• Own individual revenue targets and contribute to pod revenue goals
• Develop strategies to retain and grow top-tier partnerships, driving strategic long-term partnerships and success
• Lead executive-level client relationships as the primary point of contact
• Facilitate strategic conversations, manage key touchpoints, and build consultative trust
• Strategize against deadlines and navigate evolving priorities
• Oversee client health by monitoring satisfaction, addressing risks early, and surfacing opportunities
• Ensure the successful execution of partner deliverables
• Collaborate closely with your sales counterpart to identify optimization opportunities
• Facilitate the onboarding of new clients and brands
• Oversee inputs for campaign setup and programming
• Partner with internal teams to track, organize, troubleshoot, and optimize client performance
• Serve as a key internal leader in developing and mentoring new team members
• Ensure clients have access to timely reporting to guide budget allocation
• Independently provide partners with access to the data and reporting needed
• Translate data and performance trends into clear, actionable recommendations
• Independently deliver client presentations and reviews
• Oversee revenue actualizations and billing processes
• Utilize sales-enablement, AI, automation tools
• Play an active role in hiring and shaping Fetch’s partner manager team culture
• Demonstrate Fetch's values with a growth mindset

Qualifications

• 8+ years of experience in account management, partnerships, sales support, or a related field
• Direct industry experience in digital media, advertising, or consumer data
• Experience driving revenue through renewals, upsells, and client growth conversations
• Strong organizational and execution skills with the ability to manage multiple priorities
• Expert in analyzing campaign data and presenting insights to clients or internal stakeholders
• Familiarity with AI tools (ex. ChatGPT, Gemini AI) or automation platforms (ex. Zapier)
• Strong communication and collaboration skills
• Comfort working in dynamic or evolving environments
• Bachelor’s degree or equivalent combination of education and experience

Preferred Requirements

• Direct client vertical experience
• Experienced with CRM tools (ex. Salesforce)
• Experience coaching and collaborating with implementation, analytics, or other cross-functional teams

Compensation

At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $110,700-$124,225. The on-target earnings range for this position is $166,050-$186,337.

Benefits

• Equity: We offer full-time employees equity in Fetch
• 401k Match: Dollar-for-dollar match up to 4%
• Benefits for humans and pets: Comprehensive medical, dental and vision plans
• Continuing Education: $10,000 per year in education reimbursement
• Employee Resource Groups: Participate in employee-led groups fostering a diverse and inclusive workplace
• Paid Time Off: Flexible PTO, 9 paid holidays, and a year-end week-long break
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers
• Calvin Care Cash: $2,000 incentive for new family members
• Flexible Work Environment: Work fully remotely or in one of our stunning offices

Company Description

Fetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users.

Each day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value.

Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation.